Service Allocator - Wa

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We have an exciting opportunity for a well organised Service Allocator to join our service administration team in Malaga, Western Australia. In this role, you’ll work in a seasoned service team of industry professionals to coordinate the service job planning for our technicians who ensure we keep our machines in great shape.

• You’re set up for success from day one with our well-structured induction training program
• Competitive salary packaging + On-Site Secure Parking!
• We’ll have ongoing support for your professional career development
• Work alongside industry professionals and be mentored to grow your knowledge

Your responsibilities:

• Triaging email and phone requests for breakdowns, preventative maintenance and servicing for our customers and assigning the right technician to the job to ensure a prompt and efficient customer experience.
• Opening and closing jobs within our service management system, Baseplan to ensure technician time is efficiently used.
• Escalating enquiries, if needed, to the service management team to handling of customer complaints.
• Coordinate the daily times/hours of technicians and collate this information for the Payroll Manager.
• Preparation of quotes based on information provided for customers review and approval.

Requirements for success:

• Ability to form strong working relationships with field service technicians to maximise productivity and communicate effectively.
• A highly experienced user of the Microsoft Office Suite – Excel, Outlook, Microsoft Word.
• Experience using the Baseplan system or a service allocation/planning portal in call centre or service desk environment to allocate resources is desirable.
• A high level of interpersonal, time management, and communication skills.

If this role sounds like your next opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process. 

We do not accept unsolicited resumes from agencies.

LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.