Address- Closing Date: 9 AM Tuesday 18 June 2024
Location: Joondalup WA, Butler WA, Kalgoorlie WA, Armadale WA, Busselton WA, Albany WA, Broome WA, Karratha WA, Kununurra WA, South Hedland WA
Hours: Full-Time
Contract length: 18 Month Contract
Entry requirements: Australian Citizenship
Pay rate: $37.36 p/h ex super
About the role:
The APS 3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Duties:
- Manage and resolve matters by actioning planning tasks in accordance with our Australian Government client's requirements.
- Provide counter/reception support for the local office including enquiries in the self-help kiosks and online support.
- Manage the team shared inbox, appointments and telephone enquiries.
- Coordinate appointments with the use of office facilities and ensure facilities are accessible for stakeholders.
- Undertake research and investigation activities and prepare associated reports and correspondence.
- Undertake a range of data entry activities and ensure follow up is completed.
- Receive and record complaints and other feedback in the business systems.
- An understanding of remote locations, First Nations People and continue to develop cultural competency.
- A healthy, safe, and diverse work environment.
- Continuous employee support.
- Opportunities for career development.
Emma Pointon
************@f2frecruitment.com.au
02 6199 5***
www.f2frecruitment.com.au
Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever
#APS
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