Service Centre Assistant

• Student Services | UniSC Caboolture & UniSC Moreton Bay
• Level 4 $69,296 - $72,878 p.a., plus up to 17% employer superannuation
• Full-time, ongoing appointment

The Opportunity

You will act as the first point of contact for all prospective and current students via phone, email and face to face communications, providing critical support and engagement outcomes for the University. As a member of the Service Centre team, you will act as part of the “front of house team” providing enquiry management for staff and visitors to UniSC Caboolture, through professional and meaningful communications.

You will

• effective management of student matters received via phone, email and face to face inquiries;
• proactive referral of students to relevant specialist staff and follow up if required; and
• establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

About you

You possess excellent communication skills, with the capacity to show empathy, resolve conflicts and maintain confidentiality. Additionally, you enjoy working collaboratively with your internal and external stakeholders to build strong working relationships.

You will possess:

• An Associate Diploma, combined with experience in a customer focused environment, or an equivalent combination of relevant experience, education, and training.
• Demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries.
• A high level of digital literacy including experience with CRM systems.
• An understanding of the challenges that might arise supporting students in distress.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at *************@usc.edu.au or call +61 7 5430 2830.

All applications must be lodged through Careers at UniSC website.

Position Description:  4442 Service Centre Assistant.pdf

Applications for this position close midnight, Friday, 23 February 2024.

Your completed application must include

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact *************@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at Welcome to UniSC

Have questions or want to know more? For a confidential discussion, please contact:

Joseph Del Vecchio
Team Leader, Service Centre
Telephone: 07 5456 3***
Email: ********@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.