Service Centre Assistant

• Student Services | UniSC Moreton Bay, Petrie
• Level 4, $71,549 - $75,247 p.a., plus up to 17% employer superannuation
• Full-time, Ongoing appointment

The Opportunity

You will act as the first point of contact for all prospective and current students via phone, email and face to face communications, providing critical support and engagement outcomes for the University. As a member of the Service Centre team, you will act as part of the “front of house team” providing enquiry management for staff and visitors to UniSC Moreton Bay, through professional and meaningful communications.

For more information, please visit us online Student Services

You will

• effective management of student matters received via phone, email and face to face inquiries;
• proactive referral of students to relevant specialist staff and follow up if required; and
• establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

About you

You possess excellent communication skills, with the capacity to show empathy, resolve conflicts and maintain confidentiality.  Moreover, you thrive in collaborative environments, fostering strong relationships with both internal and external partners.

You will possess:

• demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries;
• a high level of digital literacy including experience with CRM systems;
• excellent analytical and problem-solving skills with the ability to use initiative, develop effective solutions and attend to multiple priorities and conflicting deadlines; and
• an understanding of the challenges that might arise supporting students in distress.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at *************@usc.edu.au or call +61 7 5430 2830.

Position Description:  Service Centre Assistant.pdf

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC

Applications for this position close midnight, Friday 19 April 2024.

Your completed application must include:

• a resume, and responses to specific pre-determined selection criteria as outlined in the application form.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact *************@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Joseph Del Vecchio
Team Leader, Service Centre 
Telephone: + 61 7 5456 3419
Email: ********@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.