Service Co-Ordinator - Air Conditioning

Panasonic Australia is searching for a customer service specialist to join our Victorian service team in the administration and coordination of direct and indirect field service activities.
This new role is located at our Mount Waverly office and will be tasked with supporting our expanding HVAC customer base in Victoria and Tasmania.
This role will be responsible for ensuring our service solution aligns with our customer expectations, and includes tasks such as:

• The administration and coordination of Panasonic's service partners and our direct field technicians.
• Timely, professional customer liaison including internal escalation when required.
• Prioritising of critical site requirements and communicating updates to all relevant stakeholders.
• General warranty related administration.

The key responsibilities we would trust you with:

• The allocation and monitoring of service calls through to job completion.
• To coordinate the daily field service schedule for our internal resources.
• To escalate service failures appropriately and ensure extraordinary repairs are reviewed and approved.
• Undertake job administration including but not limited to data entry, system updates and correspondence with internal and external customers and end users.
• To arrange and track the changeover of faulty products and returns when required.
• You will be required to maintain healthy, collaborative, and supportive relationships with customers, service partners and all internal stakeholders.

The areas of knowledge and expertise that matter most to the role:

• You will come with experience in a busy service industry with a background in dispatching field staff/technicians and achieving customer satisfaction objectives.
• You will have intermediate computer skills across the Microsoft suite and service CRM platforms.
• You'll have strong organisational and time management skills.
• Professional verbal and written communication skills.
• Strong problem-solving skills and ability to adapt in an ever-changing working environment.
• You demonstrate a strong work ethic and a self-motivated, positive attitude.

For over 100 years, Panasonic as a global business has been focused on product innovation and improving people's lives. For Panasonic Australia, our focus is to continue to build on our strong relationships with our partners and continue to strive for a better life and a better world for our customers. Our philosophy is in delivering a diverse range of solutions to homes and businesses.
Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing.
What's on offer:
In return for your talent and expertise, we will offer you a competitive salary package, hybrid working options following successful completion of probation, awesome company culture, working with a talented and supportive team which will allow you to grow your skills within a company that rewards performance.
So, what are you waiting for?
Apply here, set yourself on a path to success!