AddressYour New Company:
Liftrite Hire & Sales parent Company Manitou Group is a worldwide leader in handling, access platforms and earthmoving equipment and is part of the Manitou Group. Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment.
We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.
We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs. We supply and provide after sales service support to a large customer base and our own hire fleet specialising in Manitou and Kobelco equipment.
About the Role:
The role of Service Coordinator is to communicate with customers and schedule pre delivery, warranty and service technician work. This role reports to the Operational Manager and works closely with the Workshop and Field Service Supervisors, technicians and customers. This is an integral role in the Operational Team that coordinates between operations, customers and internal providers.
Job Responsibilities
Join our team and support our service and repair operations. Your responsibilities will include:
- Customer Bookings: Handle service and repair bookings via phone, email, or in person.
- Admin Tasks: Complete administrative functions following company policies.
- Scheduling: Allocate and manage appointments for Service Technicians.
- Customer Updates: Communicate job progress to customers.
- Order Management: Raise and follow up on purchase orders.
- Customer Follow-Up: Contact customers for estimates, service reminders, and booking confirmations.
- Time Tracking: Monitor Service Technician timesheets.
- Documentation: Prepare service job requisition orders, purchase orders, and invoices.
- Fleet Maintenance: Ensure service schedules for the Hire fleet are completed.
- Customer Satisfaction: Follow up with customers after repairs or services.
- Warranty Claims: Collate and follow up on warranty paperwork and parts.
- Safety Compliance: Work safely and comply with health and safety legislation.
- Teamwork: Collaborate with the team.
What We Offer:
- A full-time position with an immediate start in a friendly and dynamic working environment.
- Opportunities to drive change and directly contribute to the company's success.
- Flexible working and a competitive package.
Apply Now:
If you are ready to join a thriving organisation and take the next step in your career as the Service Coordinator for LiftRite Hire & Sales / Manitou Australia, click 'apply now' to forward your resume to us and “Set Your Future in Motion”.
Equal Employment Opportunity:
LiftRite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
