AddressCome aboard?
Naval Vessels Luerssen (N V L) is a global leader in designing and building ships of the highest quality for demanding customers all over the world. For more than 140 years we have earned the experience and expertise required to create vessels that meet virtually any set of individual wishes and different demands. The legendary quality of L?rssen stands for satisfied customers and ships that can be completely relied on in any situation. We are a fourth-generation family-owned business and we are very proud of our history and reputation in the market.
Employee Benefits
- Annual performance related bonus program
- Annual salary review
- 9 Day Fortnight roster option and other alternative flexible working options
- Study assistance program ? including reimbursement of course tuition costs and paid study leave
- Inhouse Leadership training program
- 25 days annual leave (instead of 20)
- Wellness activities
- Novated leasing
- Free parking
- Frequent Flyer points and status credits from business travel
- Domestic Relocation offered to applicable roles
- Employee Referral Reward program
- Service Reward- Additional 1 weeks paid annual leave at 5,7 and 10 years' service plus gift voucher
- Professional Memberships reimbursement
- Three days additional paid annual leave to use during the Christmas period
- Funded Christmas function
The Role
This hybrid role combines administrative and IT operational responsibilities, serving as a liaison between the IT department and the broader organisation. The ideal candidate will have experience in office administration, with a keen interest in developing IT skills and knowledge.
Responsibilities
- Process purchase requests, invoices, and work with providers to maintain appropriate stock levels for IT-related resources, including hardware, software, and supplies. Coordinate with other sites or departments as needed to ensure efficient inventory management.
- Act as the primary point of contact for IT-related inquiries and support from the Germany office. Handle ad-hoc requests, provide information on IT orders, applications, and IT setups.
- Manage IT asset inventory, including tracking, reporting, and maintaining up-to-date records of IT assets across the organisation. Coordinate with the IT service providers for issue resolution and escalation of asset-related concerns.
- Assist with IT onboarding and offboarding activities, ensuring proper setup and provisioning of IT resources (e.g., laptops, accounts, software) for new hires and departing employees.
- Manage the provisioning and lifecycle of mobile devices, including ordering, deployment, and decommissioning of company-issued smartphones, tablets, and other mobile devices.
- Contribute to level 1 IT support and service desk operations by assisting to triage and resolving basic IT issues to SLA or escalating to the appropriate IT personnel when necessary.
- Assist with IT project coordination and logistics.
- Support accurate financial tracking of IT expenses within the organisation's ERP system, including purchase orders, invoices, and project costs.
- Proficient in using Active Directory, service management tools (FreshService, Jira), Office 365 suite, and collaboration platforms to support IT operations and workflows.
- Assist with ITIL service management practices, such as change, incident and problems management ensuring proper documentation and communication of IT activities across the organisation.
- Maintain strong communication and coordination with the IT team, managers, and end-users to ensure efficient IT service delivery and support.
- Coordinate domestic travel arrangements for the IT team, adhering to company guidelines.
Requirements
- ITIL 4 certification
- 2-3 years of experience in an IT support or service desk role, or exposure to IT operations within an organisation
- Proficient in using Active Directory, service management tools (FreshService, Jira), Office 365 suite, and collaboration platforms to support IT operations and workflows
How to Apply
To be considered for this role, please click the 'Apply for this job' link and upload your resume and a cover letter explaining why you'd be perfect for this role. You will be contacted directly if we wish to progress you to shortlisting.
The successful applicants may be required to undergo the Australian Defence Force Security Clearance process, of which a minimum requirement is Australian Citizenship.
For further company information please visit: www.luerssen.com.au and www.luerssen.de/en/
Luerssen Australia is an Equal Opportunity Employer and we welcome applications from Australian Defence Force Veteran.
