Service Delivery Engineer - Apac

Annalise.ai

We’re on a mission to redefine AI in medical imaging… and this is only the beginning.

Annalise.ai is a global MedTech company headquartered in Sydney, formed through a unique partnership between Harrison.ai and Australia's largest medical imaging service provider, I-MED Radiology Network. Leveraging our diverse and extensive medical imaging dataset, Annalise.ai is developing tools to assist Radiologists by seamlessly integrating into their current workflow to provide diagnostic support. Our suite of comprehensive AI-solutions will support radiologists during their end-to-end process of imaging interpretation. We're problem solvers, driven by a simple desire to do work that matters. We're constantly evolving ourselves and leveraging the latest AI technologies to create elegant, innovative solutions across the medical imaging sector.

About the role

As a Service Delivery Engineer at Annalise.ai, you are responsible for ensuring that our clients, partners, and internal teams receive the best implementation and support experience for the use and integration of Annalise Enterprise solutions. This position will provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution. You will play a key role in delivering great customer experiences through a successful implementation and followed up with responsive support that enables customers to maximise the use of the Annalise Enterprise solutions.   Through joining our exciting, agile and fast-growing organisation – you will be given the autonomy and rare opportunity to truly make your mark on our services evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predications globally to improve patient outcomes and make a positive impact for the world.

• ✅ Stakeholder Engagement
  

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

• 🤖 Scripting and Automation
  

  Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks

• 🛠 Test Engineering
  

  Create and implement code tests and software test automation

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🧮 Numerical problem solving
  

  Works with numerical information and performs mathematical calculations to solve problems

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables