Service Delivery Officer

Australia’s Academic and Research Network (AARNet), founded in 1989, has played a pivotal role in shaping Australia’s digital landscape as the pioneers of the country’s Internet. Our mission extends beyond mere connectivity; we are the architects, builders, and operators of a world-class network infrastructure that fuels critical research and learning. At AARNet, innovation thrives within a vibrant community

At AARNet, we’re a dynamic team of innovators, doers, and courageous thinkers. We don’t settle for the status quo; instead, we anticipate the future needs of our customers and build solutions today. If you share our imagination, foresight, and drive to shape the future, consider joining us on this exciting journey

The Service Delivery Officer works within the Infrastructure Development Group, supporting the Service Delivery Group in delivering cutting-edge telecommunication services to Australia’s academic and research sector.

Your enthusiasm for understanding optical fibre networks will be the cornerstone of your success in this role. Collaborating with skilled engineers and technicians, you’ll contribute to designing, deploying, and managing our expanding optical network. Your analytical thinking will play a crucial role in ensuring the successful delivery of critical network services.

The Infrastructure Development Group is committed to providing high-quality network solutions that meet our customers’ requirements. With projects varying in size, complexity, and location, your dedication to continuous learning and application of new knowledge will be essential.

Your ability to apply logical and numerical reasoning to tasks will be supported by on-the-job training and skills development opportunities.

This is a fixed term role.

• Supporting network planning tasks including engineering design activities to design, deliver and deploy new fibre optical services
• Maintaining internal data systems including fibre optical network data to a high level of precision and accuracy
• Assisting with the production of project specific documentation and reporting including producing high quality customer hand over documentation
• Maintaining highly accurate fibre splicing designs for network construction projects including auditing and verifying fibre optical test results to preserve the integrity and reliability AARNet services
• Other administration activities for the Service Delivery team as required
• Utilising core AARNet technology to support the project tasks including (but not limited to) Word, Excel, Visio, Jira, Confluence, Zoom
• Proactively identifying areas for improvement across systems and processes
• Excellent problem solving skills and a demonstrated ability to think logically will be key your success in this role.

• You are an Australian citizen and resident
• You have excellent computer skills and are comfortable using a broad range of office software applications including Word, Excel, or applications you have never used before
• Solid logical, numerical and spatial reasoning skills
• You are confident working independently
• Experience or interest in Telecommunications or Networking is welcome but not required

At AARNet, we’re passionate about advancing global education and critical research. Our Australia-wide network, with global reach, supports some of the most demanding network-based applications. If you’re looking for a purpose-driven workplace where you can make a difference, consider joining our team.

By working with us, you’ll directly contribute to critical research in fields like astronomy, physics, earth observation, environment, health, and medicine. Our mission matters, and we’re committed to providing equal opportunities for all.

Competitive Benefits and Conditions:

• Superannuation: Enjoy a 17% superannuation contribution.
• Parental/Adoption Leave: We offer 24 weeks of paid parental leave and superannuation top-up.
• Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.
• Wellness Leave: 2 days per month paid Women’s wellness leave.
• Family & Domestic Violence Leave: 20 days of paid leave.
• Other Supportive Leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.
• Purchased Leave: Options to purchase additional Annual Leave.
• Flexible Work Options: We support work-life balance.
• Equal Opportunity Focus: We value diversity and inclusion.
• Social Responsibility and Ethics: We lead by example.
• Cutting-Edge Technologies: Access to work with the latest industry technology.