AddressAbout us
Mantel Group is an Australian-owned technology consulting business with capabilities across Delivery, Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 4 years in a row!
We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!
Mantel Group’s dedicated cloud capability means you are able to work with a team of passionate people and all the latest tech in your cloud of choice whether you want to help businesses reach their full potential with Microsoft products, be part of the full cloud transformation on AWS or an expert in Google cloud - there’s an opportunity here for you.
Our Service Delivery team members work with our Managed Services team to ensure successful outcomes for all. We are looking for a Service Delivery Manager experienced in agile delivery to coordinate the technical uplift and operational stability of our customer base. We support our clients in delivering DevOps as a Service including Site Reliability Engineering and Platform Engineering to improve the Developer Experience and uplift our client’s environments and internal capabilities.
About the role:
As a Service Delivery Manager in our business, you will develop and grow trusted relationships with our team, clients and partners which complement the company’s commercial and strategic relationships. This will be a hybrid role, as well as Service Delivery you will be providing delivery oversight to projects and engagements in a billable capacity.
In your role as a Service Delivery Manager, you will:
- Use Agile delivery practices to provide Service Delivery Management that leverages the current and future architectural state combined with business knowledge using some of the latest cloud technologies patterns and methodologies
- Lead a collaborative planning approach, prioritising the work that needs to be done against the capacity and capability of the Managed Services team
- Provide project delivery oversight including high-level architecture, team/delivery oversight
- Own and develop customer and partner relationships
- People leadership and guidance to customers and engineers.
- End-to-end ownership of customer environments; including coordination and management of engineers and/or consultants
- Be a point of escalation for high-severity incidents as they occur.
- Perform project governance activities such as scope, budget and backlog management
- Liaise with the engineering team, clients, vendors and stakeholders using multiple communication channels to build, prioritise and manage the delivery backlog
- Establish and maintain relationships with clients as a source of informed, reliable, professional advice about solution options based on the Engineer’s specific skills and knowledge.
- Identify and complete tasks with minimal supervision and provide oversight and guidance to all level engineers
- Willingness to continually upskill; including learning new technologies, obtaining new certifications and building knowledge in AWS.
- Build, recognise and promptly advise Mantel Group management of potential follow-on business opportunities.
We're looking for someone who has:
- A servant leadership style is a key element to this role - facilitation and collaboration to remove blockers and dependencies to ensure successful delivery.
- Commercial experience in Agile Delivery
- Previous experience managing larger enterprise customers that require a higher level of governance and compliance.
- Excellent written & verbal communication skills, including strong stakeholder management, presentation and communication skills
- Specialist knowledge of several industries or segments, coupled with strong analytical skills.
- Bring a positive can-do attitude to the team
- Ability to lead and mentor others where appropriate
- Demonstrated ability to adhere to reporting deadlines along with commercial experience in writing and communicating key reporting metrics and delivery status to key stakeholders.
- Ability to build long-term relationships with customers and guide them to maximise value
We value diverse skill sets and don’t necessarily require that you have all of the above. If you feel you cover roughly 70 – 80 % of the experiences/skills listed, we still encourage you to apply or get in touch.
What you can expect from us:
- We know you won’t have one job for life. At Mantel Group we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Digital, Delivery & Security.
- You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag.
- We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual or parental leave, time to work on your side hustle, or something else completely different! One size does not fit all.
- You’ll be genuinely supported by an organisation that cares about not only you but also your family. Mantel Group offers Flexible Personal Leave options for those unplanned moments in life.
- We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.
Click ‘Apply’ to be considered for this role and our Talent team will be in touch.
We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.
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