Service Delivery Supervisor - Townsville

At Altus Traffic, we share a commitment to enhancing safety by expertly managing traffic. Working with main road authorities, councils and both public and private entities, Altus Traffic currently provides and delivers more than 2 million hours of traffic management services annually through a continuously growing resource base.

We live and breathe our Values - Protecting the Protectors, Be the Benchmark, Get it Done, Make an Impact, Grow.

Our team has an exciting opportunity for a dedicated, enthusiastic and experienced Service Delivery Supervisor.

The Service Delivery Supervisor will monitor the performance of the various elements of branch operations, including:

• Scheduling 
• Fleet 
• Safety 
• Supervision 
• Engagement/Performance Management 
• Administration 

More specifically, the Service Delivery Supervisor will be accountable for the consistent achievement of specified commercial, safety and operational KPI’s and targets.

Duties

• Promote a strong safety culture and champion the Altus Life Saving Rules 
• Hold workers to account for behaviours and champion the Altus Code of Conduct 
• Provide clear direction to team members in relation to the targets and objectives that apply to their roles and how they should be achieved 
• Present as a leader who is always approachable and accessible to staff and other stakeholders 
• Prioritise Leadership Walks as a means for ensuring visibility and accessibility with field-based employees 
• Day to day management of the branch management team (Supervisors, planners, schedulers, Administrators, Fleet) 
• Facilitate and deliver Depot Toolbox Meetings at specified intervals 
• Manage supplier relationships to ensure the timely delivery of goods and services 
• Conduct performance management meetings in conjunction with Staff Engagement personnel 
• Participate in branch safety and systems audits at specified intervals 
• Maintain oversight of daily service provision to ensure appropriate resourcing of labour, vehicles, equipment, plans and approvals 
• Monitor worksite inspections to identify emerging risk, non-compliance trends and potential training needs
• Oversee and take accountability for the completion of incident and inspection actions for the wider operational team 
• Understand and apply health and safety obligations as defined in legislation, relevant Codes and industry best practice documentation 
• Promote a work environment that is healthy and safe  
• Encourage others to participate in the development and implementation of safe work practices  

Skills & Experience

• Previous experience in Traffic control or a similar (blue collar) industry
• Demonstrated managerial/leadership experience 
• Prior experience in a workplace where health and safety has been a key operational focus 
• Have a demonstrated aptitude for keeping a wide variety of tasks on stream and the ability to deliver against multiple timeframes 
• Have a strong background and commitment to customer service and be able to build and maintain enduring business partnerships 
• Proactive approach; Results-focussed; Solutions-driven 
• Passionate leader able to get the best out of team members 
• Highly motivated to drive continuous improvement and to make a difference 
• Exceptional time management skills and ability to multi-task 

Culture & Benefits

• Ongoing training opportunities
• A commitment to safety in all we do - an industry leader
• Fun and engaging safety and wellbeing initiatives for everyone to be involved in
• Birthday and anniversary reward and recognition
• Active contributor to the SARAH Group and National Road Safety Week
• A great remuneration package including a company vehicle and phone
• Weekly pay cycle

How to apply
To apply click “APPLY NOW” or email: ******@altustraffic.com.au