Address
Form of workAbout the Opportunity
Based at Dalby, you will be responsible for being the first point of contact and initial point of resolution for technical requests in the use of a wide range of software and hardware, systems and products and services utilised throughout the Council. You will also resolve specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to departmental clients.
This position is full time, Fixed Term until 31 December 2025.
Reporting to the Infrastructure Team Leader, you will:
- Utilise basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions; and
- Respond to common requests for support by providing information to enable problem resolution and promptly escalate unresolved calls as appropriate.
About yourself
The successful applicant will have:
- The ability or the capacity to rapidly acquire the ability to diagnose low level application, web, computer or network errors analytically and to resolve problems quickly and effectively;
- Sound general IT knowledge, including hardware and software and Microsoft Office software; and
- Strong analytical and problem-solving skills and demonstrated ability to perform computer and peripheral troubleshooting.
The benefits working for WDRC:
Work / life balance
Enjoy quality time with a 9 day fortnight.
Access to Corporate Health Plan
Take care of yourself and join a health plan to improve life.
Health & Wellbeing program and Mental Health Support
Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information.
Access to free Employee Assistance Program & confidential counselling
Reach out to someone confidentially if you are experiencing any concerns or problems.
Salary Packaging Available
Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.
Allowances Available (if applicable)
Allowances such as Locality and Tools Allowance may be applicable to your position.
Living & Working in the Western Downs:
If you enjoy working both autonomously as well as collaboratively with employees, this role is for you. TOGETHER WE MAKE A REAL DIFFERENCE.
Applications close at 5.00pm AEST on Thursday 7 March 2024.
Additional Information
The recruitment process may include candidates completing a pre-employment health declaration and you may be required to undergo a pre-employment medical including drug and alcohol testing.
WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
