Service Desk Analyst

Role | Service Desk Analyst
Location | Tasmania (Devonport & Shorewell Park)
Contract | 12 month Fixed-term contract
Office requirements:

• 2 days Devonport/ 2 days Shorewell Park/ 1 day WFH + Occasional travel to Hobart
• Travel will be expensed by company/company vehicle provided

** This role is open to Tasmania applicants only in commuting distance of Devonport and/or Shorewell Park.**
** This role requires the successful applicant to have a valid Tasmania drivers licence**
Overview:
To provide specialist expertise within the service delivery area of the Information Technology department. This role will be the sole IT support provider in the Tasmania Region, thus including travel between Devonport & Shorewell Park. Additional & occasional travel to Hobart will also be included.
The primary purpose of Service Desk Analyst role is to provide 1st and 2nd level Service Desk support and managing ICT incidents and Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. This will include working with Active Directory & Fresh Desk.
Eligibility Criteria:

• Work closely with other subject matter experts and appropriate team members and/or managed service providers to seek advice on complex matters and escalate issues where appropriate.

• Work effectively with team members towards mutual continued development and to establish a consistent, customer focused service delivery approach.

• Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.

• Participate and contribute to the development and ongoing maintenance of the ICT support documentation

• Travel between Devonport & Shorewell Park locations with occasional requirements to travel to Hobart

To be successful:

• 3-5 years experience providing Level 1 & 2 support (Level 3 experience desirable but not essential)
• Have a current & valid Tasmania Drivers License
• Experience with Active Directory for the on boarding & off boarding of members

If this sounds like you, someone you know, or you are open to a confidential discussion about your next career step - reach out to Nick Shannon at nick.shannon@randstaddigital.com.au OR apply as instructed.
Skills
Help desk, Service Desk, Level 1 support, Level 2 support, Active Directory, Fresh Desk
Education
Bachelor Degree