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Form of workService Desk Engineer L2 with a Modern thriving MSP!
Virtuelle Group is a leading MSP/MSSP specialising in providing Managed Cyber Security & ICT services and solutions across a broad range of industries in the APAC region.
We are seeking an experienced L1/2 Engineer to join us on our expanding Service Desk.
Why Virtuelle Group?
- A strong culture underpinned by recognition and appreciation.
- Always innovating not just for our customers but for ourselves.
- Industry-leading tools & automation with our people first in mind.
- Training and development of in-house talent are part of our core values.
- Flexible work environment upon demonstration of capability.
The Role
You will provide 1st and 2nd level support via telephone and email, using remote desktop tools, as a single point of contact for our clients.
Taking ownership of user problems, you will be proactive when dealing with user issues in line with the Virtuelle Service Level Agreements.
You will exhibit and promote a strong customer service ethic, acting as an escalation point for unresolved incidents.
The Successful Applicant will possess:
- 2 years of experience in an IT Service Desk environment (MSP preferred).
- Experience in supporting end users on Microsoft Windows-based platforms.
- Excellent customer service skills.
- A demonstrated focus on customer service excellence.
- Excellent communication skills and telephone manner.
- Experience with and an understanding of remote support tools and ticketing.
- A drive to seek the best outcomes for the business and all customers.
If you are passionate about IT solutions and are looking for the next step in your career development, please apply.
