It Help Desk Engineer Level 1/2

Who is Assett Professional Services:

Assett Professional Services is a technology company that delivers outstanding technical outcomes to our clients. We continue to grow due to the quality of the solutions that we deliver and the outstanding ongoing support provided to our customers. 

About The Position:

This role is ideally suited to an individual that has a keen interest in all things tech. In this role you will be required to provide technical support to our Help Desk Engineers and our clients. Through our inhouse technical training as well as manufacturer specific training, you will become a highly skilled IT professional and an integral member of the Assett team. This position will provide an ideal opportunity to develop your career to the next level.

Key responsibilities include:

• Identify and resolve entry level technical faults.
• Triage in coming service requests
• Escalate service requests to the appropriate resource 
• Pre-installation run up.
• Provide excellent customer service.
• Update Knowledge base

To be successful in this position you will have:

• Passion for technology.
• Thirst for developing Knowledge and skills.
• Developing problem solving skills.
• A strong work ethic and be a team player.
• A developing high level of attention to detail.
• The ability to work unsupervised and show initiative at all times

This rewarding position will be based in our modern Wollongong CBD office, however our area of service covers the Illawarra, Shoalhaven, Southern Highlands and into Sydney.  

To apply for this position, please click on the "Apply for this job" tab.

Only short listed applicants will be contacted.