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Form of work About The Role Auswide Bank is looking for a dynamic and motivated Service Desk Lead to join their expanding Bundaberg based IT team. This role will see you utilise your strong ITIL expertise to inspire and further develop the Bank’s Service Desk team, while providing technical and system solutions to the Bank’s end users. We are looking for someone with a customer focused approach that is a great team player. You will be an effective communicator with strong interpersonal skills and not afraid to roll up your sleeves to get the job done. Please note, this role does have the potential to be called in for any out of hours scheduled and unscheduled duties. Key Responsibilities: Oversee the daily operations of the Service Desk Plan and prioritise work systematically to minimise backlogs Provide specific technical & system support to the Bank’s end users Maintaining an SOE including laptops, desktops and mobile phones Configure, install, test and maintain network equipment, as required Repair hardware faults and software configuration issues and escalate, where required, in a timely manner Manage hardware and software warranties and maintenance schedules Collaborate with vendors and contractors on various hardware and system platforms Deliver IT training to end users, on existing and new hardware and software technologies, where required Assist with the attainment of various system SLA’s and recovery planning, where required As well as having excellent problem solving & time management skills, you will also need to: Be a forward thinker Possess a strong understanding of ITIL aligned incident and service request…
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