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SalaryWant to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.
At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Each CPL team member lives CPL values, which helps us to be here, tune in, connect, speak up and grow. If these values resonate with you, we would love to have you as part of our team!
Joining a compact team at our modern head office in Brisbane’s CBD, you’ll be leading a team providing first and second level Service Desk support for CPL employees across multiple sites in Queensland, with the role’s main focus being Brisbane.
Responsibilities include:
- Lead and mentor a team of dedicated Service Desk staff.
- Manage, resolve, escalate first, second and third level ICT support requests.
- Provide technical support for software, hardware, communications, and networking equipment.
- Assist with management reporting across Service Desk tickets and projects.
- Delivery of or contribution to CPL projects.
- Be a member of the CPL Change Advisory Board, helping ensure that IT change within CPL is effective.
- Development of workplace efficiencies within the ICT space especially through process, tool and documentation improvements.
- Experience with Microsoft environment (Windows, MS Office, print, hardware, AD/Exchange/O365, file servers, etc).
- Experience leading technical teams with a strong focus on customer service.
- Experience leading teams that are distributed across multiple sites and a work from home component.
- Experience with IT ticketing systems especially with Managed Engine Service Desk Plus.
- Current industry certifications; MCP and ITIL (desired).
- Great customer service, communication and interpersonal skills are a must!
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C class driving license.
- Blue Card and NDIS Clearance (we can help)
- Feb 2024 start (flexible).
- Full-time, permanent role with flexibility between 8am and 5pm.
- Competitive salary and tax savings approx $5000 / yr.
- Brisbane CBD location + Work From Home work pattern.
- Work for a not-for-profit; make a difference to people’s lives.
- High growth sector, career opportunity.
- Microsoft and Salesforce applications, plenty of long-term opportunity for development and projects.
Selection process will begin in January 2024, thanks!
To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Paul Cooper on 07 3358 8074, quoting Ref No. 1140343.
CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.
