Service Desk Team Leader

Position Purpose

The focus of the Service Desk Team Leader is to provide leadership, and develop a customer first culture within the Service Desk Team as they represent the first point of contact for all VBA users to access ICT services. This role oversees the Service Desk Team, ensuring tickets are well managed and the team is able to provide specialist support for Windows 10, Office365, Exchange online, One drive application as well as infrastructure functions.

As the primary liaison between the Business, IT, and 3rd Party Vendors on infrastructure matters, the role is actively involved in the development, maintenance and implementation of product and service delivery.

Who we are looking for:

• demonstrated ablity to motivate and managing a team of IT professionals including determine the workload priorities, coach, and elevate team members performance.
• technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365 and Azure services.
• demonstrated technical skills, troubleshooting advanced PC issues with hardware, software and networking.
• experience of best practice frameworks (such as ITIL) and service management tools for the delivery of IT services.
• ability to establish systems and procedures, proactively identify opportunities for generating workplace innovation

VBA Commitment

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we‘d love to hear from you and encourage you to apply now!

What you can expect:

• Flexible work arrangements with a hybrid, work from home and office model
• A competitive salary

How to Apply:

We require you to upload:

• A detailed copy of your resume
• A cover letter briefly outlining your relevant experience and what attracted you to the role  
• Any other qualifications or licence if applicable

Please note:

• Only electronic applications submitted via careers.vic.gov.au will be accepted.