Service Development Coordinator (Client Voice Project)

Service Development Coordinator (Client Voice Project)Head Office – North MelbourneFixed Term – Part Time or Full TimeINTERNAL ONLY

• We offer generous motor vehicle allowance
• Access to Salary packaging benefits
• Fixed Term role from 1st July 2024 to 30th September 2024
• Open to Part Time- or Full-Time applicants, covering a minimum of 3 days/week
• Join a rapidly growing not-for-profit organisation committed to social justice
• Based at our Head Office in North Melbourne (VIC)

About usWintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania.Our Head Office, located in Flemington, soon moving to a larger space in North Melbourne, provides the strategic direction and support services for Wintringham’s homelessness, residential aged care, community housing, NDIS, outreach and home care services for people aged 50 and over.Your new roleWe are currently seeking an enthusiastic staff member to take on the Client Voice Project on a Fixed Term basis from the 1st of July 2024 to the 30th of September 2024. You will be using your consultation and project management skills to lead the Client Voice Project at Wintringham Housing sites. To suit the demands of this dynamic and engaging role, we will consider internal applicants who are applying in a part time or full-time capacity so long as a minimum of 3 days per week are covered.Your duties and responsibilities will also include:

• Enhancing the Client Voice at Wintringham Housing sites
• Working with housing support staff, tenancy management and recreation to pilot different approaches to client engagement
• Working with staff and residents to identify what is working well, and areas for improvement
• Develop policies, procedures and supporting documentation to support Client Voice activities within housing
• Support the ongoing Client Voice activities within residential aged care and home care
• Write reports summarising Client Voice activities and resident feedback

What we will need from you:

• A degree or post graduate qualification in a related discipline.
• Excellent interpersonal and communication skills including the ability to build relationships of trust with stakeholders.
• Keen analytical and planning skills.
• Excellent writing skills.
• Demonstrated experience in the management of projects.

This sounds great! How do I apply?For more information about this exciting role, you can view copy of the Position Description .Applications can be addressed to Tanya Atkinson and submitted via our website. We require you also include a cover letter outlining your suitability to the role. Applications without a cover letter will not be considered.Please upload your documents in PDF Format.Applications close on Wednesday 22nd of May 2024 at 5pm.Successful applicants will be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both of these parties will prevent Wintringham from being able to continue with your application.Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having three doses of a COVID-19 vaccine as well as a 2024 Influenza Immunisation vaccination before commencing employment and must provide evidence.Wintringham is committed to providing safe and inclusive environments and services. We celebrate differences in ability, age, culture, gender, gender identity, race, religion, sexuality, spirituality and beliefs. Everyone has a right to feel welcome, respected and valued in a workplace free of discrimination and harassment.The safety of all older people is paramount, and we have zero tolerance for family violence including elder abuse.Wintringham proudly acknowledges Australia’s First Peoples as the Traditional Owners and Custodians of Country and pay respect to Elders past, present and emerging.Diversity and inclusion makes our community and Wintringham stronger, and contributes to helping us end homelessness for older people.