AddressService Management Analyst
Salary: HSO Level G7 $112,269 - $119,290 p.a. Location: Perth Unit/Division: ICT Service Operations Work Type: Permanent - Full Time, Fixed Term - Full Time Position No: Pool Ref 00017605 Closing Date: 2024-04-04 4:00 PM Attachments: - applicant information package - rams.pdf
- Service Management Analyst g7 april 2023.pdf
VCID No. 887368
Hello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?
This is an exciting time for HSS and we're looking for adaptable, motivated, and resilient people to join our growing team.
Before you read this job ad, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the 'Application and Interview Support' section of this job ad.
About HSS
As the Western Australian Government agency providing shared services to the state's public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 50,000 employees across WA's public health services and hospitals.
Put simply, we work behind the scenes to ensure the WA health system runs smoothly.
Whether you work in our corporate offices, at our customers' sites, or at our warehouses Boorda and Jindakoort located in Jandakot - we are one united team of over 1,200 people.
Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care.
Find out more about us www.hss.health.wa.gov.au
Your new role
We are seeking an enthusiastic and suitably experienced person for the role of Service Management Analyst.
This is a recruitment pool for Permanent and/ Fixed Term Full Time appointments with the possibility of extension(s) and/or permanency.
As part of the Health Support Services (HSS) ICT Business Unit, the Service Management Analyst is responsible for:
- Consulting with customers and within HSS to deliver IT Service Management process.
- Coordinates virtual teams across HSS to respond to incidents, problems and changes.
- Consulting with customers and within HSS to deliver ICT Service Management data and system integration services
Please view the Form (JDF), found above, which provides a full statement of duties for the position.
If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.
Why join our team
Be part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.
We're guided by five values in everything we do at HSS - in the way we work, how we make decisions and the way we behave:
- We put our customers at the heart of what we do
- We value and care for each other
- We promise, we own, we do
- We will find a way
- We make a difference together
At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth.
Benefits of working with HSS
In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):
- 11% employer contributed superannuation into a fund of your choice.
- Access to generous salary packaging arrangements
- Professional development opportunities and study leave/assistance
- Flexible working and leave arrangements
- Discounts with our corporate partners
- Health and well-being initiatives
- Employee Assistance Program
- Other professional and location-based allowances.
Want to know more?
Please contact Wayne Luce on 0409 116 997 if you would like to discuss more about the role and team you'll be working with.
Are you ready to apply?
To be successful with your application, you are required to:
- Provide evidence of your Australian citizenship or permanent residency (to be considered for permanent positions in the WA public sector).
- Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.
Application and interview support
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, please contact the HSS Work, Health and Safety team.
If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.
How to apply
You've heard from us, now we'd like to hear from you.
Submit your application online by clicking the '
