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Form of workCountry: Australia Location: Greenfields, Australia Location details: Employment type: Undefined term Full-time/part-time position: Full time Workplace Type: On-site Service Manager At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
As a result of strong demand for our services, we are now seeking to appoint a Service Manager for our Greenfields Team in Western Australia. The Service Manager is responsible for providing leadership and directing all operational field activities and resources in order to assist the Company in achieving agreed revenue, growth, profit and operational objectives including customer satisfaction. About the role Day to day you will be required to: Direct the Service team in achieving desired outcomes and operational effectiveness, through daily activities, liaison with various departments and and ensure successful completion of large projects Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours Maintain strong relationships with major customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services Plan field labour hours to maximize profitability and productivity Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action…
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