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Form of workThe Role
As a Service Manager you will lead a team of high performing technicians and administration staff at our Jandakot facility, WA. The role will be responsible for delivery of service work (preventative, reactive and equipment supply and installation packages) whilst ensuring customer satisfaction and overall financial performance of the team.
Key Responsibilities
- Provide leadership to the Service team focused on safety, compliance, customer service and profitability
- Promote and develop a culture within the service team members to recognise sales opportunities and to secure service-based sales from clients
- Establish and maintain a strong understanding of the local market for Services. offerings and its competitors working with the Manager Services and Products Leader to identify new technical offerings and capabilities.
- Assist with identifying and developing new opportunities for Services offerings to achieve respective growth targets.
- Regularly undertake reviews of all quotes for Services offerings.
- Ensure appropriate commercial and legal review and approval processes are followed for all quotes and/or contracts.
- Help prepare budgets and manage the Service team to ensure the contribution of the required level of profitability to the business.
- Work closely with the Manager Services to identify areas for improvement in revenue generation, cashflow management / billing and cost management.
- Manage pipeline of quotes and forward work planners to ensure robust planning of future workload.
- Ensure the safety of all Team members in delivering their work and all services are delivered in an environmentally compliant manner.
- Work with the Training Manager to coordinate internal staff training.
- Ensure appropriate stock levels and stock controls are maintained in the branch.
What we are looking for
- Leadership experience in a service-focused role, preferably within the water, mining or industrial sectors.
- Experience in managing a portfolio of service and/or maintenance work.
- Sound understanding of safety management related to service and/or maintenance work.
- Strong commercial acumen and an understanding of business models similar in nature to Services offerings.
- Proven competence in business planning and managing budgets.
- Experience in managing contractual and commercial arrangements with customers.
- Significant experience in developing and managing customer relationships.
- Ability to understand markets and identify opportunities.
- Relationship and team building skills.
- Excellent planning and organisational skills.
- Very high level of customer service orientation.
- Resilience and perseverance.
Why join TRILIY?
TRILITY is an industry leader in engineered-to-order water treatment systems in Australia. From chemical dosing such as chlorine gas, fluoride, and sodium hypochlorite, to UV disinfection, Electro chlorination, membrane filtration and reverse osmosis. TRILITY has been involved with major potable, sewage, and wastewater treatment applications across Australia for over 25 years, providing innovative solutions and managing project lifecycles from concept and design to fabrication, delivery and beyond.
We offer
- Great leadership role within a close knit, friendly team
- Autonomy and ownership in your role
- Flexible working arrangements
- A competitive remuneration package + incentive scheme
- A fully maintained Service Vehicle with reasonable personal use
- Wellbeing program including health and wellness discounts and a free membership to Headspace
To Apply
Please submit your application via the Seek apply button, ensuring that you have included a cover letter detailing your experience relevant to this role as well as a current CV.
To learn more about TRILITY please visit www.TRILITY.com.au
TRILITY is an Equal Employment Opportunity employer who seeks to increase the diversity of its workforce. We encourage people from any background/culture, age, gender, sexual orientation, or people with an impairment to apply for this role.
