Service Manager | Faults & Warranties

The Company
An established and highly regarded company providing products and services to the Building & Construction sector for more than 30 years.  The culture of the business is warm, welcoming and people love to go to work.  Leadership is inspiring, very connected to their people and offer rare career development opportunities with annual salary increases across the board.

Your Role
You’ll be an key leader in the organisation and hold an important position in the Warranties Department.  Due to the high volume nature of this production plant, you’ll be required to work with every area and provide solutions for customers experiencing product faults or warranty claims.  On a daily basis your job will be;

• Leading the development and execution of direct works to be carried out onsite and internally with installation and service teams
• Creating and planning of service work undertaken by company personnel
• Organising and Scheduling daily service manifests in line with the customers’ requirements whilst managing company logistics costs
• Processing and invoicing return delivery and service paperwork
• Creating service workorders and distributing amongst the team effectively
• Ensuring works carried out is of a high standard and in accordance with relevant building regulations and OH&S requirements
• Directly liaising between customers, site services teams, internal teams and management of the company in a positive and efficient manner
• Ensuring on-site services are appropriately organised and staffed and to control the staff as necessary to enable it to achieve the approved strategy
• Ensuring that your staff are adequately trained and developed in their tasks and are performing at a level expected by Senior Management
• Ensuring all service vehicles are stocked correctly with tools and consumables and in good working order
• Liaising with the customer service department daily to make sure all customer requirements are being met
• Distributing and allocating work amongst the group daily to ensure that all commitments are being met and all product needed is ready and available
• Ensuring that your work group are stocked and on the road in a timely manner with clear communication and expectations

Other Details
The position is Full-time and offers a competitive remuneration package with annual salary increases.  Hours are 6:30am start to ensure the service team is supported and prepared for the day’s schedules.  The site is not easily accessed by public transport and a car and licence is ideal. The company is highly dedicated to performance reviews, internal promotions and recognition.

About You

• You have experience in an Administration Management position
• You may have come from a similar position in Faults & Warranties or Building & Construction
• You love fast paced working environments and thrive under pressure
• You like to start work early and finish early
• You have excellent computer skills, admin skills and customer service skills
• Even on your bad days you have a servant nature and like to provide customer solutions

What to do now
To register your interest in this dynamic position, submit your current confidential CV via the application link.  

About Chilli Recruitment
We promise to partner with high-performing companies and pride ourselves on making sure that you are connected with the perfect job for you.  Once applications have been reviewed, applicants who meet the critical criteria will be contacted for an initial interview and registration.  Chilli Recruitment undertakes every effort to handle privacy and aims to be clear and precise about the job description in this advertisement, and further details about the employer will be provided following registration.

We look forward to partnering with you on your career search.