Service Manager - Security Systems

Our client is a leading integrator of security, life safety, and connectivity solutions across Australia, including Security Systems, access control, CCTV, intercom, media integration, and medical alarms. 

They are currently seeking a Service Managerto lead their Service Team, based in Osborne Park. 

The Role

The role primarily involves the management of various Security and Life Safety systems project / service / monitoring / customers, and staff associated with the Service Department. This includes (but, is not limited to) risk management, financial performance, contract development and improvement, quality assurance, contract compliance, and client liaison.

• Oversee staff / subcontractor management
• Financial control and management
• Ensuring KPIs met, customer / client satisfaction
• Reporting financial performance and other operational aspects
• Work with sales / project team for correct handover of projects
• Responsible for SimPRO pricing (including correct project codes / cost)
• OH&S coordination
• Provide monthly and annual forecasts for key financial / operational areas

About You

Our client is an absolutely fantastic team, incredibly involved in the community and ensuring their staff are very well supported. They require someone ambitious, motivated, and a standout communicator to engage and lead the Service Team. In addition, you will have:

• Technical qualifications or Operational experience (trade, sales, engineering, building, etc background) due to technical advisory requirements and the broad range of plant / equipment within the department
• Business qualifications / exposure due to broad reporting and accounting requirements
• Working knowledge of Building Codes / Australian Standards / Regulatory requirements
• Facilities Management experience (exposure to essential services, lifecycle costing, capital management, accounting and reporting)

Personal Attributes

• Team / culture-motivated, able to motivate a team
• Strong customer service and selling-solution skills
• Familiarity with performance measurement and financial management
• Solid and influential negotiation skills

Why Our Client?

Our client makes a difference for their customers by delivering solutions to substantially improve their security, productivity, and wellbeing. They make a difference for their staff by investing heavily in skill development and a dynamic and rewarding workplace. They make a difference in our community by being actively involved in youth development, voluntary work, and social initiatives. 

They are a down-to-earth, personable team that highly values each staff member. Flexibility / WFH etc. is provided as part of this position, to be negotiated on interview. 

PLEASE NOTE: Unfortunately, sponsorship is not offered as part of this position. You MUST be located in Western Australia, with full, unrestricted working rights (Australian Citizen / Permanent Resident).

Feel free to send any questions to ********@tempertalent.com