Service Manager

Happy Haven OSHC's Riverdale service, one of our largest OSHC services, is currently recruiting! We are seeking a motivated and driven Service Manager to join our team!

About us

Happy Haven OSHC is a South Australian-owned and operated company offering a range of services. We are an Approved Provider with an expert team capable of running outstanding OSHC programs on school sites. 

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The Role

In your role as the Service Manager, you will be contracted for 76 hours per fortnight. Your responsibilities will involve overseeing the Out of School Hours Care (OSHC) Service, ensuring the highest standards of care, program quality, and compliance. Your responsibilities include providing pedagogical leadership, developing engaging children's programs, maintaining compliance with regulations, and fostering positive relationships within the community. You will also play a crucial role in building trust with families, mentoring educators. In this dynamic and impactful position, your commitment to excellence, leadership skills, and dedication to the well-being and development of children and families will be essential for the continued success of our OSHC Service.

 Duties include: 

• Oversee operational and administrative aspects of the service
• Ensure compliance with Education and Care regulations, Happy Haven OSHC policies, and legislative requirements
• Maintain and exceed National Quality Standards
• Liaise with families, external agencies, school committees, and governing councils as appropriate
• Manage the service's allocated budget and ensure adequate resources
• Provide professional leadership, feedback, and drive continuous improvement for educators
• Develop and implement guidance support plans
• Maintain legal ratios, request additional educators, and contribute to team balance
• Facilitate staff meetings
• Collaboratively develop and update the Quality Improvement Plan and Strategic Inclusion Plan
• Develop and maintain service-specific risk assessments, supervision plans, and guidelines
• Create a healthy snack menu meeting nutritional guidelines
• Manage documentation, medication, and Risk Minimisation and Communication Plans for children with health needs
• Implement and maintain cleaning maintenance logs
• Ensure accurate prescribed information is displayed
• Handle service-level complaints/grievances and communicate with the Senior Leadership Team
• Model and facilitate effective communication between staff
• Induct new employees and maintain confidentiality and privacy standards

What You Need

• Excellent time management with the ability to meet deadlines
• High attention to detail
• Ability to learn new skills and strive for continuous improvement
• Excellent communication skills
• To take pride in their work and take ownership of their service
• With a can-do attitude
• Experience interacting with groups of children aged 5-12 years
• Possess a degree in Early Childhood from a recognised University or a Diploma of Early Childhood Education and Care
• Alternative qualification accepted for applicants recognised by ACECQA as Qualified in South Australia
• Sound understanding of the National Quality Framework and experience in developing Strategic Inclusion Plans
• Minimum 12 months of experience in the Education and Care sector in Australia
• Willingness to accept the role of Nominated Supervisor under the Education and Care Services National Law
• Hold or be willing to obtain a valid Working with Children Check
• Hold or be willing to obtain Responding to Risks of Harm, Abuse and Neglect (RHHAN-EC) certificate
• First aid training (HLTAID004 or HLTAID012)
• CPR training (HLTAID001 or HLTAID009)

Why Happy Haven OSHC?

• New Service Manager can expect unwavering support from their line manager, and various business units at our head office. This includes guidance and assistance from our Professional Development team, ensuring a robust support structure for your success
• Exciting fast-growing company
• A company committed to making a positive impact and delivering exceptional OSHC programs     
• A business that embraces the use of technology
• Fostered in a highly collaborative team environment

If you are keen on applying, please visit our website's career section and provide us with more information about yourself. Kindly specify the position you are applying for in your application.

Apply Here: https://www.happyhaven.sa.edu.au/applynow

Application deadline: 7 April 2024 

*Please note that the application may close earlier if a suitable candidate is found before the deadline. We encourage early submission to ensure consideration for this position.