Join a major Qld based organisation as they undertake a significant digital transformation and play a key role in the success of their ServiceNow platform. This role we be offered on a contract basis, initially until August 2024 with a possible extension.
In this role your key focus will be to enhance the IT Service Management capabilities. The ideal candidate will have extensive knowledge of contemporary IT Service Management, with a focus on ServiceNow, and will actively participate in various projects within the Retail Platform.
Key Responsibilities:
- Retail Platform Portfolio Management
- Configuration improvement for with the New Retail CIS Solution to the ServiceNow Platform
- Service Catalogue Improvement
- CMDB Configuration
- Dashboard Development
- ServiceNow integration for Major Release
- Security Incident Response
- Third-Party Risks Management / Integrated Risk Management
- Proven experience and knowledge of technical and detailed analysis associated with ServiceNow Configuration and Integration
- Demonstrated strong stakeholder management skills with proven ability to engage with technical resources, senior executive teams, and external vendors/partners
- The ability to eliciting business and architectural information from others and documenting it as part of solution designs
- Proven experience in delivering requirements to enhance and mature application performance and user monitoring of COTS and in-house built systems
- Ability to elicit business information from others, document and present it clearly articulating issues and proposed solutions in a dynamic/changing environment.
- Demonstrated ability to communicate effectively (verbal and written communication skills) with business and technical stakeholders, senior management, and project team members
- Experience in multiple full lifecycle ServiceNow implementations
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.