Address
Form of workThe position of Service Now Configuration Analyst (Analyst) reports to the Retail Platform Lead. The contractor will be an experienced Analyst with knowledge of contemporary IT Service Management capability, including strong Knowledge of ServiceNow with particular focus on:
Essential Criteria:
*Demonstrated strong* experience knowledge of technical and detailed analysis associated ServiceNow Configuration and Integration
*Demonstrated strong* stakeholder management skills with proven ability to engage with technical resources, senior execute team and external vendors/partners.
*Demonstrated experience working on projects leveraging a variety of development / delivery methodologies.
*Proven strong* experience in elicit business and architectural information from others and document it as part of solution designs.
*Understanding of Project Delivery life cycle and associated methodologies
Proven experience in delivering the required requirements to enhance and mature application performance and user monitoring of COTS and inhouse built systems.
*Ability to elicit business information from others, document and present it clearly articulating issues and proposed solutions, in a dynamic / changing environment.
*Demonstrated ability to communicate effectively (verbal and written communication skills) with business and technical stakeholders, senior management and project team members.
If you would like to know more about this or other opportunities, please reach out to Gabriela at *************@mtr.com.au
