Service Support Administrator

Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for a dynamic and experienced Administration Assistant to join our Fire Protection Services team at our Salisbury North office.

While it is preferable that you have exposure to multi-service, facilities management and/or maintenance business, it is not required.

You will have strong communications skills, sound experience producing invoices, using Microsoft Excel along with the ability to learn and pick up other computer systems and programs.

Previous administration experience working in the Fire Protection industry is also highly desirable but not essential.

About Us

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.

What you will be doing:

• General administration duties such as:
  • Invoicing (start to finish)
  • Processing purchase orders
  • Ordering and management of inventory collection
  • Managing technician scheduling
  • Liaising with suppliers, contractors, customers, and technicians.
• Answering phones and providing exceptional customer service.
• Providing administrative support to the Operations Manager.
• Maintaining customer service documentation.
• Follow up on any outstanding work and invoices.
• Allocating work and scheduling technicians.
• Work within customer portals to manage workflow.

What we offer:

• A talented team environment and learning experience.
• Training provided for many aspects of the role.
• Strong and supportive leadership.
• Company paid life insurance.
• Parental leave.
• Volunteer leave.
• Domestic violence leave.
• Flexible work policy.
• Dress for your day policy.
• Employee Assistance Program.

What you need:

• The ability to pick things up quickly.
• A confident and initiative-taking temperament.
• Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
• Openness to learn how to use multiple new computer systems/programs.
• Excellent experience using Excel, and ability to maintain detailed records.
• Intermediate to advanced computer & MS Office skills.

Next steps:

If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.

Please note that we can only accept applications from those with full working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.