Service Tasmania - Service Delivery Support Officer - (002382)

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Up to 73.5 hours - We recognise the value in flexible working arrangements. Talk to us about how this could work for you.

Please note this selection process may be used to make additional appointments for similar roles within Service Tasmania throughout the North, North West and South Regions. 

1. Provision of first level procedural, system and service advice and support to Client/Customer Service Officers (CSOs) in the Service Delivery network.
2. Participate in developing, coordinating and delivering training programs relevant to Service Delivery.
3. Participate in assessing and testing new services, systems and procedures relevant to Service Delivery.
4. Working collaboratively with Client Agencies to develop and maintain Service Delivery and administrative procedural files to meet the business and strategic objectives of Service Tasmania.
5. Work closely with the Client Management team to ensure consistent advice and direction in relation to Client Agency activities.
6. Participate in daily administration activities to support effective Service Delivery (including cashier and shop reconciliations). 
7. Provide advice and support to CSOs in relation to ordering and supply of stores (including Service Tasmania uniform).

1. Identification of Service Delivery processes that can be improved to deliver a best outcome for customers.

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty
• crimes of violence
• sex related offences
• serious drug offences
• traffic violations, criminal or traffic charges (but not including parking infringements).

• A current license to drive a motor vehicle in Tasmania.
• Relevant training qualifications or certification

 SOD - Service Delivery Support Officer, June 2024.docx

 SOD - Service Delivery Support Officer, June 2024.docx

 Information for Applicants.docx

 Information for Applicants.pdf

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5*** or (03) 6270 5***.

Danielle Artini
Team Leader - North Central 
***************@service.tas.gov.au 
Phone: (03) 6269 9***