Address Fisher & Paykel Healthcare is a Global leading designer, manufacturer and marketer of products and systems for use in acute and chronic respiratory care, surgery and the treatment of obstructive sleep apnea. Driven by a strong sense of purpose, we are working to improve patient care and outcomes through inspired and world-leading healthcare solutions. The needs of our customers and their patients drive everything we do. We call this commitment Care by Design.
The Role
Working part time, Monday to Friday, 5 hours per day, you will aid our Service Manager by providing technical support and excellent service to customers and colleagues in the areas of product maintenance and use. To provide a high standard of repairs, servicing, and other maintenance tasks, you will be based at our Head Office in Nunawading. In addition to the above, you will also be required to -
Accurately enter product surveillance data into the Product Surveillance Database
Ensure adequate service part levels are maintained
Support sales staff responding to technical inquiries to facilitate the provision of effective customer service
Diagnose errors/technical problems and follow correct troubleshooting process to rectify issues
Provide repair quotations for customers and complete invoicing of repair jobs
Follow all the Company's servicing documentation, procedures and protocols
Perform electrical safety testing
About you
With a relevant qualification and at least 2 years of medical equipment repair experience, you will have a sound knowledge of the medical equipment management standards. It is preferable that you also hold a certificate in electrical safety testing. You will also offer proven customer service skills along with strong numeracy and literacy as well as being competent in the use of Microsoft Office. SAP experience is preferred but not essential.
What we can offer
In return, you have an opportunity to work as part of a great team that are dedicated and high performing. We will offer an attractive salary, extensive training and support within a friendly and collaborative environment with a culture of commitment to doing the right thing by our employees and customers.
