Servicenow Technical Consultant - Managed Services

Role purpose
As a Technical Consultant, you will be supporting projects deploying Service
Now based solutions for CloudGo clients globally.
As part of the broader project team, responsibilities will include liaising directly
with clients to identify and document their requirements and the configuration
and development of software to meet those requirements.

Must-have Skillsets

• More than 2 years of working experience in production support or
  Managed Services.
• Well versed with ITIL processes and ServiceNow ITSM application.
• Good debugging skills.
• Proactive communication skills.

Key Responsibilities

• Must have strong knowledge on ServiceNow fundamentals,
  configuration & scripting.
• Strong experience and understanding of ITIL and ITSM, E.g., Incident vs
  Request and Request vs Change
• Must be strong in client interactions for debugging the issues and
  suggesting solutions.
• Must work on the enhancements as per the client requirements.
• Work on assigned activity/task with other team members in the project
  and own a distinct aspect of the project
• Take charge of finding information sources, gathering, and interpreting
  problem statement, execute analysis and present findings to team
  members and stakeholders
• Work collaboratively with the team & project manager to deliver
  assigned work on time
• Maintain an effective and proactive follow-up & updates with
  stakeholders
• Perform and organise ongoing support for customers such as report
  building, data quality, new integrations, etc.
• Configuring, developing and testing solutions on the platform to meet
  business requirements
• Maintain high customer satisfaction through the delivery of high-quality,
  timely and thorough solutions to our clients
• Working with our process owners to identify opportunities for
  improvement
• Engage with clients to provide advice to solve problems & create value
• Coordinate training & workshop
• Collaborate with the project team to deliver the project efficiently
• Educating our users on how to use the platform best
• Assisting our Business Analysts and Senior Developers and providing ad
  hoc support to the Team where required
• Enhance & increase ServiceNow knowledge by doing continuous
  learning, training and certification

Basic requirements

• 3-5 years of IT experience
• Sound ServiceNow knowledge
• Sound Javascript knowledge
• Openness to travel
• Tertiary education preferred

Professional qualifications and education requirements

• At least two years of work-experience in ServiceNow projects
• ServiceNow admin certification (CSA)
• ServiceNow certified application developer (CAD), will be a plus
• ITIL Foundation Certificate in IT Service Management
• Excellent problem solving & communication skill
• Embrace design thinking