OverviewThe OpportunityThere are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!With significant expansion across our business, we are seeking a Capability and Technical Specialist to support our Self-Insurance business. Reporting to the Branch Manager, you will be aligned with our claims teams for coaching, development and capability improvement activities.This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.This position will be offered on a permanent full-time basis with a flexible hybrid working approach and we are open to remote workers based in NSW.
How you'll make an impactIn this role, you will:
- Provide on the-job technical and operational training and coaching for new staff or transferred staff
- Work closely with the Team Manager to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
- Stay abreast of regulatory and legislative changes
- Maintain a high level of Technical knowledge and be a go-to for technical support for Case Managers and Clients.
- Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
- Support the business unit in relation to championing and implementing changes
- In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance
- Ensure that Processes and Procedures are updated and communicated accordingly
- Significant experience in Workers Compensation case management. Previous experience in a technical or specialist advisory role would be highly regarded
- A strong knowledge of relevant NSW/VIC workers compensation legislation and frameworks
- A strong knowledge of technical skills or experience in complex claims
- Exceptional time management and organisational skills
- Excellent attention to detail
- Highly developed communication skills, with the ability to coach and engage at all levels of organisation
- A strong sense of team and collaboration
- A resilient attitude
- Paid Parental Leave
- Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career – as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members