Address:
SAIC is seeking experienced Information Technology (IT) based Service Integration oversight personnel (SETA role) to supporting a government customer. The successful applicant will exhibit flexibility in task execution, provide technical expertise on a variety of Systems Engineering topics [e.g., requirements (RFCs and RITMs), Maintenance Activities (MAs), service readiness (NSIS), verification and validation, etc.] Candidates will oversee service provider continuity of efforts, demonstrate value-added judgment, and advise the government on IT service enhancement activities. The successful candidate will produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's strategic objectives.
RESPONSIBILITIES:
The successful candidate must be able to:
- Proactively perform as an organized and dedicated change agent, core to ensuring quality assurance while assisting the culture shift toward standardized IT service deliveries
- Serve as a primary customer interface for cross-functional technical and relationship management efforts that protect the baseline while maximizing service enhancement adoption
- Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
- Provide technical reviews of proposed Requests for Change (RFCs), Maintenance Activities (MAs), and other site change efforts and offer site specific mission impact assessments
- Conduct site surveys to better under Power, Space, and Cooling concerns
- Provide specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements
- Perform as key Technical Advisor for articulating service requirement gaps to support customer mission architecture
- Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to existing capabilities
Bachelors in a STEM related field and nine (9) years or more experience; Masters in STEM related field and seven (7) years or more experience; Or ten or more years IT and IT Project Management experience may be considered in lieu of degree
Clearance required to start and maintain: Top Secret / SCI with Polygraph
Desired Skills:
- Domain knowledge in areas:
- ITIL (Information Technology Infrastructure Library)
- Compute IT Services (Information Technology)
- Storage IT Services
- Networking IT Services
- Software IT Services
- Data Center IT Services
- Project Oversight Management
