Shift Manager (Overnights) - Yha Brisbane

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. 

We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park. 

Our Values: 
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

YHA is seeking a Shift Manager to work overnight shifts to join the Brisbane property. This role will oversee the daily operations of the property and supervision of team members and be the first line of support.  Essentially, you will be working as part of a collective to run and operate YHA, with the opportunity to learn and grow within a team of experienced & fun staff. 

Day-to-Day Can Look Like…

• Ensuring accuracy of transactions in other YHA systems including reservations to other properties, and sales of other products and services.
• Promoting a friendly and welcoming atmosphere at the property and ensure that the property is representative of the philosophy of YHA in its operation. 
• Supervising team members on shift and ensuring they follow correct procedures.
• Communicating and liaising with all team members to ensure the smooth operation of the property.
• Performing other relevant duties assigned by the Property Manager or Assistant Manager.

What we are looking for:

• A minimum of 1 year experience in a similar environment.
• Ability to communicate at all levels both verbally and written.
• Possess a current Responsible Service of Alcohol
• First Aid & CPR Certification
• Flexible availability 24/7 roster.
• Stock, cash handling and operating procedures.
• People management and staff training/development.

What’s in it for you?

• Permanent full-time with attractive salary
• Candidate Referral Program
• Employee Assistance Program
• Yearly social events to the snowy mountains and other locations for team building
• Internal up-skilling training from our Learning & Development team
• Mental health wellbeing such as an employee assistance program
• Access to additional benefits and discounts as part of YHA’s national network
• Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

Our Culture:

At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

A National Criminal History Check is a mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.