Short Tail Branch Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Your Role We are currently seeking an experienced Short-Tail Branch Manager that will oversee our Property and Motor Claims teams joining us on a permanent full-time basis with flexibility to support a hybrid approach with WFH and in our Sydney CBD or Parramatta office. The Short-Tail Branch Manager is accountable for delivery of exceptional claims services, acting as an internal and external reference point for stakeholders and ensuring GB’s performance under the contract. You will be supporting both Team Leaders and Claims Staff who will be direct reports into this position in delivering exceptional customer service to GB clients, being NSW Government and its agencies.

Key Activities:

• Partner with icare in delivering strategic outcomes for NSW Government agencies and direct claimants
• Manage agency expectations and navigate the development of insurance and law
• Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Conduct Principles
• Ensure the delivery of cost effective, professional and customer-focused claims service
• Deliver claim insights and data analytics to best inform claim strategies and preventative measures
• Develop portfolio management strategies, process improvement initiatives
• Implement wellbeing and preventative measures from vicarious trauma for staff, given the sensitivity of claims content
• Implement quality assurance activities to improve compliance and data integrity
• Manage risk activities and drive continuous improvement initiatives to prevent any recurring or systemic incidents
• Manage team performance in line with team targets and service level agreements
• Ensure appropriate team capability with effective recruitment and staff development planning
• Provide strategic management and technical expertise to the team
• Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc

What we are looking for:

• Minimum 7 years Insurance Claims experience, including 3 years’ experience of managing a Claims teams directly
• Ability to build and develop business relationships with Clients and Service Providers
• Ability to comply with relevant state legislation
• Insurance policy interpretation skills
• Stakeholder management
• Strong level of interpersonal skills
• Excellent customer service skills
• Commitment to quality and accuracy
• ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (highly desirable)

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.