Siam Account Manager

About us

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

About IT at TfNSW

TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.

Corporate Services division provide strategies, solutions and services that make our clients’ working lives easier, and their projects more efficient and effective

The opportunity

We have a new opportunity for a SIAM Account Manager, a permanent full time role within the Service Integration team. This role serves as a single point of focus, developing effective stakeholder relationships with Agency and Division leaders in order to understand their business requirements and essentially acts as the conduit between the business and IS & SI to ensure that the services provided meet their needs. The role also facilitates constant communication between clients and TfNSW Infrastructure Services & SI through the coordination and chairing of various engagement forums and multi-team, multi-disciplinary and often multi-service provider forums.

Your role will include:

• Engage at Director or Senior Manager level at least fortnightly and operational level daily
• Advocate for TfNSW Infrastructure Services and Service Integration organisational unit Services to the business
• Understand and capture the business demand pipeline, immediate needs, desires and issues
• Identify Service improvement opportunities
• Stay aware of the business key initiatives and running project and manage perception and communication
• Pursue ownership of the business satisfaction including definition and clarification of success criteria
• Look for Service cost anomalies and initiate investigation and remediation
• Provide Service and cost efficiencies inputs to the business based on observations and collaboration
• Act as the escalation point for the business in regards to TfNSW Infrastructure Services and Service Integration organisational unit services and facilitate connection and communication

For more information please view the role description here.

About you

You are will have;

• ITIL Certified
• Service Portfolio management and Service Delivery management experience
• Excellent problem solving, analytical and highly developed communications skills Capability to build training material using collaboration platforms
• Stakeholder management expertise and experience to navigate through government processes combined with strong leadership skills with the ability to drive performance in complex, politically and commercially sensitive environment Excellent stakeholder management skills and inter-personal skills
• Demonstrated ability to communicate and present research and data in a clear and concise manner to a range of key audience groups. Good documentation and process flow diagramming skills
• Must have conflict resolution abilities
• Experience of working in a multi-service provider environment
• Ability to manage time and meet deadlines while balancing competing priorities.

Salary and Benefits

The salary for this position is TfNSW Grade 9 ($142,178.00 - $159,238.00) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.

How to apply

To apply for this position, please answer all questions within the online application process and submit your resume.

Applications Close: 11:59 PM Wednesday, 21st September 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Srivatsa Lakshmi Narayana at Srivatsa.Lakshminarayana@transport.nsw.gov.au

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us