Address Location
Mt Buller
Department
Ski & Snowboard School
Type
Seasonal
Description
Our team is passionate our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team – let’s talk! Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us. You’ll be up for pulling together with your crew, bunking in shared accommodation and the unpredictability and unique challenges of the alpine environment.
Buller Ski & Snowboard School (SSS) are seeking candidates to join the Lessons/Tickets Sales team this winter season. The SSS sales team is responsible for booking ski and snowboard lessons for guests both in person at our on mountain sales location or over the phone.
As a member of the the SSS sales team you will the first point of contact for the majority of our guests, so ensuring they receive the best possible guest service is a must. Your ability, willingness, flexibility and “can do!” attitude are required to achieve this. You will need to possess the ability to work within a strong yet fun team environment.
As a guest service representative you will be expected to maintain a pleasant, professional manner and be well-groomed in appearance.
Your responsibilities will include:
Promoting and selling lessons, lift tickets, and packaged combinations of our products using our point of sale system (RTP).
Assisting guests in identifying the best ticket and/or lesson options for themselves and family members.
Assisting guests with queries or issues related to ski/snowboard lessons, lift access or ticket sales.
Answering phones in the SSS office and assisting guests in booking private lessons over the phone.
Maintaining a pleasant, professional manner and be well groomed in appearance.
Assist in working within the Children's Ski & Snowboard School programs where directed.
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We're looking for people with:
Excellent guest service and communication skills
Computer literacy
Previous experience with cash/card (EFTPOS) handling and balancing
The ability to cope in extremely busy situations
A positive attitude and the ability to be a team player
Neat and well groomed appearance
Skiing or snowboarding experience a plus
Previous call center or experience with answering phones also a plus
Computer literacy Previous experience with guest service, sales, tourism, hospitality ,or business related fields would be highly regarded but not essential
The successful candidate will also possess excellent written and verbal communication skills, exceptional organisational skills and be able to perform tasks with a high level of accuracy while working towards sales targets.
Employment is generally from the end of June through to Mid September, however can vary depending on snow and weather conditions.
You work and play hard. Fresh snow gets your heart pumping. Us too. We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us. Together - let’s make a difference, make some turns and make memories.
Don’t miss your chance to join our team this winter and create some unforgettable memories for yourself and our guests. www.bullerjobs.com.au
Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law.
