Visitor Services Team Leader

Experienced leadership, customer service, problem solving, enthusiastic, leaders for winter, indoor & outdoor positions at Mt Hotham Alpine Resort.

Our Visitor Service Team Leaders are the first point of call for our outdoor Visitor Services Officers. They are responsible for the coordination of outdoor village operations in the resort, such as managing car parks, outdoor village services, chain fitting bays, traffic management, village bus stops, snow play areas and assisting in set up and pack down of the resort for the winter season.
With so much going on at the resort we offer the Team Leader role in 2 shifts, day or night, which means our Team Leaders have plenty of time to enjoy resort activities when they aren’t working.
This is an outdoor role, so you could be working in some harsh weather conditions, but we will kit you out in uniform to keep you warm!
If you’re ready for a new challenge in one of the most beautiful locations in Australia this winter, come join our team at Mount Hotham!
Mt Hotham is located in north-east Victoria, about 4.5 hours from Melbourne and is considered the “Powder Capital’ of Australia. With 320 hectares of ski terrain including, 13 chair lifts, 3 terrain parks, 35 kms of cross-country skiing and a village located on the top of the mountain…what is stopping you from joining our team this winter for a unique job opportunity?
What amazing skills and experience will score you this role?

• Victorian Working with Children Check (Employee)
• Australian driver licence
• Experience in a customer service role/and or office environment
• Experience driving in hazardous weather and road conditions
• Laser sharp focus on providing a safe and fun environment for our guests
• Ability to ‘iron out’ any unexpected issues that might arise
• Physically capable of taking on demanding tasks in potentially harsh conditions.
• A LOVE of the outdoors, including the rain, hail, shine and of course…Snow!
• Excellent written and verbal communication skills
• Available from May/June to mid-October 2024 (including weekends and school holidays)

For a full list of the key responsibilities and performances indicators please contact:
angela.melaney@alpineresorts.vic.gov.au for a copy of the position description. (Emailed applications will not be accepted.)
How to apply:
If you have the skills and experience listed above and are keen to experience a season of working at the snow, click on "Apply" via our application portals and upload your resume and cover letter (in PDF format) including your preferred role. Applications cannot be accepted via email.
We recruit as we go, so don’t delay submitting your application. Shortlisted candidates will be contacted.
The successful candidate will be required to:

• have full Australian working rights. International applicants must be eligible to obtain their own visa with valid work rights in Australia.
• Satisfactorily pass a police check, provide proof of valid Victorian Working with Children Check (Employee)
• Additional assessments may apply, such as random drug & alcohol tests.

*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation.
Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the website:
www.alpineresorts.vic.gov.au or
Hotham Alpine Resort - Mount Hotham - Official Website (mthotham.com.au)
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.