Skip Tracer / Collections Officer

Francom Credit Solutions is undergoing a rapid growth as a result we are expanding our current collections team in Parramatta, Sydney. We are searching for a reliable and qualified Skip Tracer / Collections Officer who will report to the Collections Management Team. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities. We will provide comprehensive training and support.

This role is full-time 9.00am to 5.30pm and based in Parramatta, Sydney.

We are a dynamic team of vibrant individuals who believe in a strong and good working environment. 

The role will report directly to the CEO and Francom Credit Solutions Director and will form part of a focused and specialised team. 

Key Responsibilities:

• Managing your own portfolio of accounts - Identify, track, manage, and investigate customer accounts.
• Investigative searches, bring out your inner private investigator to Locate and establish contact with our customers, building rapport and ensuring we are compliant (Training provided).
• Responding to inbound customer service and collections queries.
• Negotiating payment of outstanding contracts and arranging suitable payment plans.
• Adhere to external regulatory and internal policy requirements and system processes.
• High Volume of outbound calls to customers, with a resolution focus.
• Work closely with customers to negotiate settlements and payment arrangements.
• Use databases to monitor and update outstanding accounts.
• Keep records of all customer communications to build individual debtor cases.
• Follow Company policies, procedures, processes, and protocol.
• Follow call script (training provided).
• Training provided to adhere to ACCC Guidelines, Privacy Act, and other relevant legislation.

Key Requirements & Skills:

• Desirable experience in accounts receivable in the financial services industry.
• Willingness to learn and grow.
• Strong communication and interpersonal skills.
• Ability to meet KPIs.
• Excellent negotiation skills
• Motivation to succeed in this role.
• Want to be part of a team.
• Strong organizational skills.
• Clear, persuasive verbal and written communication.
• Problem-solving mindset.
• Professional phone etiquette.

Benefits:

• Fun environment.
• Supportive team.
• Competitive salary.

If you are looking for a new challenge in a fun and collaborative environment, contact us now!