Small Business Banker

Small Business Banker
Job no: 792562
Business unit: Business and Private
Primary position location: 168 Bourbong St, Bundaberg Central, QLD
Work type: Permanent Full time
Region: QLD- Central coast region
Focus on our Regional & Agribusiness customers
Fantastic new roles as part of NAB's growth strategy across Business & Private Bank
Utilise your lending expertise in this key relationship manager role
Your new role awaits:
Working within the Small Business Regional and Agri team, the Small Business Banker / Agribusiness Banker role supports a diverse range of customers and businesses by identifying and fulfilling their needs for our Small Business Banking product range, via personal and meaningful face to face and phone based conversations. As a Banker, you will also play a key role in coaching and developing our Banking Associates whilst also working alongside our Broker team; so charisma, passion for team success and the ability to influence is critical.
Day to day you will:
Manage high-value lending and product requests for Small Business customers
Build relationships and partner with our Broker team
Understand customer business needs to provide holistic banking solutions to grow revenue and drive NPS
Increase the portion of My Bank customers within the portfolio with the number of interactions and referrals
Take responsibility for managing customer complaints and escalations until resolution is reached
Coach and develop less experienced Bankers within the team and develop Associates
Drive customer portfolio risk and compliance
In this role you will leverage your banking experience to have rich conversations with our customers allowing you to solve for their needs and enhance our relationship. You've started to build your career on having a strong understanding of what working life is like within a centre of excellence with a many-many model and thrive on the fast pace, and challenges that come with primarily phone based, team oriented portfolio ownership. Working from a deep understanding of operational excellence principles, you relish the opportunity to build stakeholder relationships via seamless end to end delivery whilst scaffolded by system governance and a commitment to integrity of data.
We recognise this opportunity is likely to be part of a larger journey within your Small Business banking career at NAB, and we're happy to say that we will support your ambitions with strong leadership and coaching and the opportunity to build meaningful connections within the broader Business Direct & Small Business team.
Your team:
The team in Small Business is part of Business Direct and Small Business (BD&SB) and provides support to customers with new customer enquiries. In Small Business, we have a many-many relationship model where teams cover a breadth of businesses and support generalist and agricultural customers.
Join us!
With more than 35,000 people serving 10 million customers in Australia and around the world we are proud to have dedicated $70 billion to help address climate change, be recognised as a Gold employer for LGBTI Inclusion by AWEI, endorsed as an employer for Women by Work180, have an African Australian Inclusion Program. We offer access to a wide range of employee benefits, from education and volunteer leave to learning benefits and banking discounts. For more information please visit us here.
A diverse and inclusive workplace works better for everyone.
At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.
More focus on you
We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here https://www.nab.com.au/about-us/careers/business-areas/business-private-banking
Join NAB If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
Advertised: 15 Feb 2024 6:00 AM E. Australia Standard Time
Closing: 29 Feb 2024 11:55 PM E. Australia Standard Time