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Position description: Business Direct Manager.pdf
Closing date: 10th April 2024
Join the Direct Business Banking is a newly formed team dedicated to supporting micro-business customers in growth, collaborating with distribution partners, digital and consumer partners, operations partners, and commercial credit risk.
As the Business Direct Manager, you manage the Direct Business portfolio, focusing on business customers with lending needs below $500K. You interact virtually, ensuring micro-business customers receive appropriate solutions. Your role involves exploring new business opportunities and maintaining excellent customer service. Your success depends on understanding customer needs and providing excellent service. You develop win-win solutions that meet customer needs, objectives, interests, and the Bank's growth target and risk appetite.
You will get to do:
- Build strong customer relationships, focused on understanding the customer, their current and future needs.
- Work to grow customer numbers within Business Direct and meet ongoing financial targets.
- Actively contact with an existing portfolio of customers inside Business Direct, with a commitment to make a certain number of contacts every day.
- Analyse and interpret financial statements and ideally also experience in credit analysis and Small Business lending.
- Undertake effective business development, networking, and prospecting activities to build a strong pipeline.
- Participate in all relevant meetings and appropriate forums to identify opportunities.
Multiple full-time, permanent positions available as we build out this new team. Ideally, you will be located in one of our Direct Banking hubs in anywhere in Australia. Hybrid ways of working are core to how we operate today with a minimum 2 days working from an office and the remainder can be worked from home if this is your preference. Flexible work options are also available.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
About Bendigo Bank
With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
Our perks and benefits:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
- We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date.
We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.
We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
