Software Implementation Trainer

AroFlo is an industry-leading software company that helps thousands of trade businesses around the globe work smarter, not harder. We need people who love to innovate, inspire, experiment, and provide input and feedback to join our team. People like you.  

Check us out: https://aroflo.com/meet-the-team/ 

Why should YOU join the AroFam:

• 12 RDOs (Rostered Days Off) per year.
• Strong Wellness program – weekly exercise groups (yoga, group PT, badminton).
• Access to LinkedIn Learning – 16,000+ courses for professional development.
• Our Ringwood office is located adjacent to Heatherdale train station. 
• Free, secure onsite parking is available.
• Strong Diversity and Inclusion Focus, including D&I Action group.
• Leading Paid Parental Leave program – 24 weeks paid Primary carer leave and 8 weeks paid Secondary carer leave.
• We care about YOUR mental health – we offer free access to Uprise, including 1:1 coaching and counselling with qualified Psychologists and Counsellors.
• Free daily breakfast and lunch.
• Flexible work options.

The Opportunity:

To be part of an amazing, collaborative company that allows you to grow your training experience and customer service skills. You will be able to embrace the dynamic nature of this role and feel empowered by a supportive and encouraging team.

About the role:

You will be working primarily with new and existing clients through the implementation and training of our product. Working closely with your portfolio of clients, you will be analysing the customer's business requirements, then scoping, developing and delivering tailored training solutions to best fit their needs.

What your day could look like:

• Deliver high-quality tailored product training to a broad range of clients and industries - each session will be unique!
• Taking ownership of challenges and creating workflow solutions to enhance customers' use of our product.
• Build long-lasting professional relationships with your portfolio of clients.
• Satisfaction of engaging with and supporting your clients to ensure they have the necessary resources to successfully onboard the AroFlo product.
• Enjoyment of building strong client relationships to provide ongoing support throughout every step of their implementation.
• Monitoring client progress and taking a proactive approach to support their needs as they evolve over time.
• Collaborate with other departments to help build a better product for our clients. We value ideas and input from all areas and your feedback is important.
• Being open to the possibility of on-site and off-site training sessions and working flexible hours to support and accommodate individual client needs.

About you:

• Previous training and implementation experience would be advantageous.
• Able to multitask with ease and be organised. 
• Great written, verbal communication and interpersonal skills.
• You love working as part of a team and help foster a great team culture.
• A self-starter who is curious and driven.
• A motivation to build and maintain relationships with both clients and our internal team.
• Proactive and adaptive nature with creativity to problem solve.
   

No Recruitment Agency Referrals will be accepted.

Please note we are unable to provide sponsorships and will require the successful candidate to have full working rights.

AroFlo embraces and supports cultural diversity and Equal Employment Opportunity. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.