Software Support Analyst

About You and What

You'll BringExperience with application troubleshooting, diagnosing, testing and resolving customer issues. Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence and Micro focus Service Manager or similar. Experience in ITIL Service Request fulfilment, Incident and

Problem processes. Desired experience with Windows Server, Linux and Linux Containers. Desired experience with scripting languages and task automation.

Desired experience with system monitoring and alerting products such as Elasticsearch, Logstash, and Kibana. Knowledge of networks, network protocols and tools within an Enterprise IT environment. Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.

Ability to work and liaise with team remotely due to the organisational structure being spread nationwide. Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and hold a NV1 security clearance with AGSVA and be capable of upgrading to a NV2 security clearance. Applicants may also need to meet International Traffic in Arms…