Specialist Performance Optimisation

• Have a positive impact on Qantas revenue outcomes
• Challenge yourself to be the key owner of Qantas’ Revenue Management Systems
• Permanent Full-Time Opportunity based at our Mascot Campus

Maximising revenue across our domestic and international network by adopting astute pricing strategies, using optimised systems and processes are essential for Qantas Group Profitability.
As part of the Network, Revenue Management & Alliances unit, the Performance Optimisation Specialist is responsible for ensuring the core Revenue Management Systems are being used to their best effect and for managing the support, maintenance, improvement, training and performance functions. The role will require a combination of project management, issue and problem resolution, vendor management and stakeholder management to ensure that the investment made in systems and processes is realised.
The Performance Optimisation Specialist will be the key owner of knowledge in the core systems and the subject matter expert and super user on all aspects of the product and the associated processes. As the conduit between the business, IT and the vendor, the Performance Optimisation Specialist will be responsible for ensuring industry best practise is embedded in strategic plans and operations processes, and for representing the Qantas Group with vendors to effect and influence ongoing product development.
You’ll have –

• 5+ years’ experience in a performance, IT or commercial related role.
• Tertiary level education in a relevant discipline e.g. Computer Science, Economics or Commerce (Master’s Degree preferred).
• Excellent knowledge and deep working experience with airline Revenue management, inventory and pricing systems and proven capability in yield management practices and objectives. Experience with Amadeus products will be an advantage.
• Strong working knowledge of airline reservation systems and process, global distribution systems and integration between these systems.
• Experience working with EDIFACT messages and use for testing changes, analysis of issues reported.
• Demonstrated recent knowledge and experience in gathering requirements, writing system and process specifications, testing, project delivery, delivery of releases and upgrades to users.
• Experience supporting end users with queries on system functions, analysing issues raised and ability to prioritise and work on high impact items with urgency.
• Can work individually and in a team with the ability to lead or work on multiple projects as necessary.
• Demonstrated aptitude for logical analysis, problem identification and problem solving in complex system architectures with multiple integration points.
• Excellent communication skills, both written and verbal, with the ability to influence decision-making at a senior level with customers and internal colleagues.
• Sound business judgment and ability to evaluate impact of change at a detailed level, taking responsibility for outcomes and being proactive in delivering results.
• Highly developed time management and organisational skills, with the ability to work quickly and accurately on complex tasks.

Why Qantas?
If you’re successful in your application, you’ll join a team of motivated and highly capable subject matter experts, and will have a substantial impact on processes, systems, people (by conducting appropriate training) and ultimately revenue. Additionally, there are ample job opportunities across our team and the broader organisation, which means you’ll be able to grow both personally and professionally at Qantas.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close Sunday, 21st Jan 2024