Address
Form of work
SalaryHere at CBCity
The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. We are an Award-Winning Council that is regarded as Leader in the Sector including the most innovative company for 2021 and most progressive Council in 2022.
Job description:
The Role
CBCity is on the lookout for enthusiastic Sports Centre Assistants to infuse their love for sports and outstanding customer service at Morris Iemma Indoor Sports Centre.
Your role includes not only delivering top-notch customer service with professionalism and courtesy, along with handling administrative duties but also ensuring a safe and enjoyable environment in line with Council policies and industry standards.
You'll be the go-to person to resolve customer inquiries and issues, providing accurate information about Council services through personal attention or referral to specialised staff.
Duties will include but not be limited to:
- Handle a wide range of inquiries in a fast-paced and challenging environment.
- Ensure a positive customer experience by providing excellent customer service, handling complaints, and feedback.
- Be the first point of contact for customer inquiries and requests, maintaining high service standards.
- Escalate customer issues to other departments when necessary.
- Promote a commitment to customer satisfaction across the organisation.
- Perform cashier duties using the POS system and ensure accurate reporting and balancing.
- Maintain cleanliness, hygiene, safety, and security in the Centre.
- Properly handle and store equipment, assist with programs, and perform first aid as needed.
- Encourage teamwork and communication through collaborative practices.
- Keep accurate documentation following customer service procedures.
- Assist with reception and kiosk duties, including food preparation and general cleaning.
- Take care of day-to-day cleaning needs in common areas, amenities, and the kiosk.
*For a full list of duties, click here to review the position description.
You will have:
- A valid First Aid Certificate.
- A current Working with Children's Check.
- Prior experience in a customer service setting with outstanding customer service skills.
- Background in working at an indoor recreational facility or a comparable environment.
- Proficiency in using a Point of Sale (POS) system, including reporting and balancing.
- Demonstrated ability in managing customer relationships.
- Computer literacy skills.
- Experience with facility bookings or a similar role (desired).
- Experience in competition management (desired).
- Experience in children's programming (desired).
This hourly rate for this casual opportunity commences at $36.80 per hour (Grade B, Step 1) + 11% super. Salary may be negotiable dependent on skills and experience.
Click here to access salary information for all steps within the designated Grade.
What's on offer
- Flexible casual employment
- Attractive hourly rate + penalty rates on weekends and public holidays.
- A strong focus on work - life balance.
- Work with a leading Council which is Award Winning and an Employer of Choice.
- Access to our employee Health and Wellbeing Programs + Fitness Passport.
- Ongoing training and development
For more information, please contact Terena Egen (Team Leader Morris Iemma Sports Centre) at terena.egen@cbcity.nsw.gov.au
You will need to submit your application via the ‘Apply Now' button and create a login using your email address and upload a:
- Resume; and
- Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.
Applications close Sunday, 17 March 2024.
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. If you require assistance, please advise the contact person at the time of your application.
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
