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Form of work What you’ll be working on As a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution. Respond to calls and emails within a set timeframe Provide customer resolutions for both internal and external customers Coordinate movements for highly sensitive freight Organise special arrangements for freight to be moved within crucial time frames Work closely and collaborate with other teams within the business Provide after-hours support to your colleagues to ensure uninterrupted priority service Work a 24/7 roster – upon 6 months training What you’ll bring to the team Previous experience within a customer service position highly regarded Exceptional communication skills Highly organised and attention to detail Must be able to commit to a 24/7 hour rotating roster Proactive, can-do attitude and passion for learning and continuous improvement The ability to communicate…
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