Staff Engineer - ServiceNow ITSM

• You are passionate about making peoples jobs simpler and more rewarding.
• We are a team of big thinkers who are engineering the future of banking.
• Together we could create industry leading product lifecycles that support capabilities, people and technology.

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

As a member of the Chief Technology Office (CTO), you will contribute to all aspects of the technology products and services we deliver, from technical strategy and design to coding to deployment to operation. We provide platform capabilities such as Private/Public cloud host, CI/CD, ServiceNow Platform including Service Management and Observability tooling that is leveraged across all Business Unit Platforms within the Bank to deliver industry-leading software including: CommBank App, Netbank, CommSec, CommBiz and Commbank.com.au.

See yourself in the team:

Our ServiceNow team are responsible for the build and maintenance of enterprise scale ServiceNow Platform serving multiple capabilities across the bank including ITSM/ITOM, IRM, SecOps, and Employee workflow modules.

As a Staff Systems Engineer, you'll undertake solution design and engineering of strategic initiatives, providing business value across multiple programs of work. You'll partner with key stakeholders, advising and influencing on tech strategy and design, and play a key role in mentoring / developing engineers, and advocating best practices across our engineering community.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We are interested in hearing from people who are:

• Experienced in architecting, designing, developing and supporting enterprise scale ServiceNow implementations.
  • Translate requirements into technical designs, aligning with ServiceNow platform capabilities and best practices.
  • Establish controls for the technical team to align on standard processes and drive towards successful product releases.
• Experience in ServiceNow modules with a specialisation in ITSM, ITOM or IRM modules and Integrations on ServiceNow.
• Experienced in implementing CSDM, knowledgeable in Configuration management practices.
• Responsible for solution architecture, scalability, performance, and security aspects of ServiceNow Platform.
• Practice engineering principles, patterns, standards and guidelines across projects and programmes.

• Analyse a wide range of technical data within systems and processes, to anticipate and address problems, or identify improvement opportunities and identify and mitigate issues or risks associated with design or solution proposals.
• Facilitate and contribute to transitioning to target state architecture
• Works closely with the ServiceNow Leadership team to align and prioritize tasks, review operational metrics related to the ServiceNow platform with the business and key stakeholders and actively involved in the overarching platform governance.
• Experienced in ITIL framework, DevSecOps and SRE principles.

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all but experience or exposure with some of these, or a willing to learn these skillsets, (or equivalents) will set you up for success in this team!

The hiring teams are willing to train you on skills that are necessary to perform the job. We are open to considering candidates who are willing to learn with a "go-getter" attitude!

• ServiceNow ITSM/ITOM/IRM and integrations implementations (mandatory)
• Lead and own ServiceNow technical designs
• Experience and knowledge of SDLC, ITIL, Cloud Environments (AWS, Azure, Linux), CI/CD pipeline, automation, testing, scripting, networking and related technologies
• Complete understanding in Web Technology (XML, JavaScript, HTML, Web Services - REST/SOAP, AngularJS, etc.), full stack design, development, and administration experience
  • ServiceNow Certifications (Desired):
    • Certified System Administrator (CSA)
    • Certified Application Developer (CAD)
    • ITSM Certified Implementation Specialist (CIS)
    • CSM Certified Implementation Specialist (CIS)
    • Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)
    • Certified Technical Architect (Preferred)

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 16/04/2024