Address• You are passionate, driven, flexible and collaborative.
• We are a high performing engineer pushing the boundaries of systems engineering.
• Together we can rewrite the experience for millions of customers.
Do work that matters
Retail Technology Integrated Channels (IC) provides end-to-end technology for our customer facing channels: Customer Service Network (Branch), Contact Centres, Collections, Retail Marketing and Regulatory Compliance.
We support over 10,000 front-line employees as they provide state-of-the-art service to the Bank's customers using critical services such as ATMs, Branch Technology, Contact Centre Technology, Sales systems, as well as Customer Feedback technology and Digital Marketing Capabilities.
Building a brighter future for all for our team means delivering market-leading business and technology experiences as well as supporting the operations of our customer businesses. Our team takes a product management and design excellence role, liaising with business stakeholders and working closely with technical project teams to deliver new features and functionality.
You'll be part of the Simple Better Collections Crew. This crew is replacing existing Collections systems with a modern vendor-provided Collections application that can be integrated into the Group resulting in ecosystem simplification. We do this through building next gen digital solutions using BIAN and BaaS microservices architecture.
See yourself in our team
Our Simple Better Collections team is leading the delivery of a major transformation program on how the Bank collections processes work through the implementation of a greenfield new system. We serve a large base of bank agents who interact directly with our customers. We go beyond a passion for technology, creating reliable and highly secured platforms, data integration and APIs at a unique scale. And you could be a part of that journey.
Our platforms and frameworks enable outstanding design and simple, intuitive features used by hundreds of people. We're constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product.
Our team is collaborative, supportive, and keen to share knowledge. We emphasise open communication, quality work and a culture of excellence. Here you'll experience flexibility, great rewards, and the opportunity to drive your own career growth. We're dedicated to growing our people and encourage you to follow your thirst for knowledge across CommBank's diverse tech stack.
Reporting to the Systems Engineering (PCC) Chapter Lead, you will be collaborating in one of the Systems Engineering chapters working on the Simpler Better Collections Program and develop business and technical requirements for people, process & technology changes. This is a technical role that works closely with Business and IT Stakeholders. It is important to have a technical background and some prior PCC configuration experience. Training and on the job learning will be provided to upskill the successful applicant.
Responsibilities :
- You'll need to be a proactive, independent person and enjoy working collaboratively with team members and stakeholders from a range of areas on the program including credit risk, collections, engineering, and architecture.
- Providing advice, defining, and enhancing the rules and configuration of the new strategic group platform PowerCurve Collections.
- Analyse systems, processes, and applications to provide recommendations for enhancement and development.
We're interested in hearing from people who:
- Are passionate about providing best customer service.
- Have a growth mind-set and can drive continuous improvements.
Technical Skills :
We use a broad range of tools, languages, and frameworks. We don't expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;
- Tertiary qualification in Information Systems, Computer Science, Engineering, Mathematics, Statistics or other related disciplines.
- Prior experience with Decision Engine Technologies is essential (e.g. Experian PowerCurve v2.4 preferred, others considered: Experian Strategy Management / Transact / Tallyman)
- Development and coding experience (such as SQL, Java, XML, Groovy, JavaScript) is essential.
- Experience with Automation Frameworks is desirable.
- Understanding of Integration Technologies is desirable.
- Ability to engage with and communicate to stakeholders.
- Ability to work independently and/or as part of a team.
- Strong analytical and problem-solving skills.
Working with us:
Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 06/07/2024
