STATE WAREHOUSE OPERATIONS MANAGER - QLD

THE COMPANY

The Woodhouse Timber Company is an Australian owned and established business that services the Queensland, New South Wales, ACT, Victorian, South Australian and Western Australian markets with premium building products.

Operating under an exclusive wholesale supply chain model, Woodhouse distributes its product ranges through a recognised network of Building Material and Hardware Merchants; Home Centre Outlets; and Truss and Wall frame manufacturers.

Our range includes Structural and Decorative Remanufactured Plantation Pine products for internal and external building projects and applications.

THE ROLE

Reporting to the Director of Operations, this role is responsible for managing the QLD WAREHOUSE OPERATIONS, aligning with our vision of ensuring quality products and services, to our customers, are fast, flexible and frequent, and are on-time, and in-full. To execute core KPIs derived from our vision, this role requires exceptional initiative, planning, organisation, communication and problem-solving skills.

The State Warehouse Operations Manager will take full ownership for executing core KPIs, including but not limited to, driving our ‘switch-on’ safety culture, engaging staff in our vision and KPIs, managing products and services, and creating a high-performance environment committed to our vision of fast, flexible and frequent in the provision of quality products and services to our customers.

Key competencies and responsibilities:

LEADERSHIP & MANAGEMENT

• Strategically manage and drive warehouse in compliance with Company’s policies and pillars;
• Setting and achieving State operations targets in conjunction with the DOO;
• Providing leadership to all State operations staff in the form of achievement of KPI’s, operational efficiencies, performance management and compliance to company and legislative policies and procedures;
• Coach, lead and guide employees to help them achieve on KPI's;
• Drive a positive internal culture of high performance;
• Hold self and staff accountable;
• As a member of the operations leadership team, present State achievements and corrective actions against KPI’s; contribute to national planning and continuous improvement for the operations department;
• Assist and drive change management when applicable; and
• Promote, initiate and manage projects in collaboration with DOO and Executive, as directed

SYSTEMS AND OPERATIONS

• Develop WAREHOUSE OPERATIONS systems by determining product handling, workflow and inventory storage requirements; 
• Maintain and develop processes for inventory replenishment and management, receiving product, strapping and wrapping product, equipment utilisation, outgoing product and freight management;
• Develop, implement and maintain Job Aids (User Guides) and WAREHOUSE OPERATIONS policies and procedures on a regular basis;
• Drive ’Inventory Shift’ to ensure daily responsibilities are completed and reviewed;
• Thorough understanding of company WMS (Warehouse Management System) and ERP (Enterprise Resource Planning) system to optimise warehouse performance; 
• Ensure all staff complete necessary inductions, system training, onboarding and offboarding requirements; 
• Comply with federal, State and local warehousing, material handling and shipping requirements by ensuring knowledge of legislative requirements, enforcing adherence to requirements, and advising DOO on needed actions;
• Safeguard WAREHOUSE OPERATIONS and contents by establishing and monitoring security procedures and protocols;
• Manage and pre-plan State operations recruitment needs, rostering and leave requirements;
• Promote, drive and align WAREHOUSE OPERATIONS with Woodhouse’s vision of ‘fast, flexible and frequent,’ striving to provide customers with quality products and service.
• Consult with clients, suppliers and transport companies continuously driving our vision of delivering product to customers, at 98.5% OTIF (on time – in full) within 24 hours;
• Oversee credit / return compliance in line with national guidelines;
• Review, implement and monitor continuous improvements across all areas of WAREHOUSE OPERATIONS
• Brief Warehouse Leadership group on the issues for that particular day;
• Monitor and report on customer KPI’s and consulting with sales team and State / national operations as required;
• Report against monthly KPIs, including preparation of warehouse KPI incentive outcomes for monthly payroll processing; and
• Produce reports and statistics regularly and provide updates and commentary. Issues to be recorded and rectified / escalated as required.

CUSTOMER FOCUS

• Oversee customer deliveries and requirements including picking accuracy, on time and with no damage;
• Adhere to internal OTIF (on-time, & in-full);
• Monitor activity and identify corrective actions; and
• Consult with Account Managers to address and resolve any product or customer issues. 
• Promote exceptional service standards and new behaviours to promote a client-driven culture; 
• Create a culture of ‘exceeding objectives’ for our customers;
• Achieve financial objectives by assisting with an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions as necessary; and
• Planning and reviewing compensation actions.

‘SWITCH-ON’ WORK HEALTH & SAFETY

• Be a Woodhouse Timber Safety Champion and understand the responsibilities of this role; 
• Ensure adherence to the Woodhouse Timber Health and Safety Manual policies and procedures;
• Sign up to Work Safe Queensland distribution list for State to keep company and branch updated on news and legislative requirements;
• Continuously drive and promote the company’s ‘Switch On’ mantra, and guarantee the completing of all safety requirements directed by the business;
• Act diligently to ensure all Risk and Safety Assessments are completed using the appropriate forms and documents;
• Consult with workers and management on all Workplace Health and Safety matters which require escalation; and
• Ensure that workers are equipped with the information, instruction, training and supervision required to work safely.

SUPPLY CHAIN MANAGEMENT

• Manage and oversee effective stock control including credits, restocking and damaged stock;
• Optimise State freight costs;
• Management of State Forestry Stewardship Council (FSC) audits and actions to ensure compliance; and
• Oversee compliance to Chain of Responsibility (COR) obligations including staff training & awareness, record keeping, and tracking compliance through regular audits.

QUALIFICATIONS & EXPERIENCE

• Strong leadership skills and extensive operational expertise across all areas of inventory, warehousing and distribution;
• Possess sound decision-making and critical thinking skills;
• Proven ability to implement and process important initiatives;
• Expertise in warehouse management procedures and best practice;
• Recruiting and rostering experience; understanding of employment laws and practical application of managing staff performance;
• Strong planning skills and attention to detail; 
• Excellent communication skills, both written and verbal;
• Be Client-driven;
• Proven ability to complete administrative duties in an efficient manner; 
• Ability to problem-solve and proven experience in identifying and implementing continuous improvement initiatives;
• Experience in, and ability to learn, use and teach dedicated operational software systems such as WMS and ERP system;
• Ability to learn, use and teach RF scanning guns in the warehouse;
• Understanding of Work, Health and Safety and application to the workplace; and
• Understanding of Timber Industry (highly regarded).

EMPLOYEE BENEFITS

• Birthday or Appointment Leave, compliments of Woodhouse;
• Company uniforms provided;
• Employee Assistance and Wellbeing program;
• Discounted Private Health Insurance; 
• Discounted Gym Membership;
• Regular functions (i.e. Staff Monthly lunches, mid/end year parties) compliments of Woodhouse;
• Supportive friendly culture and environment; and
• Opportunity for training and career development.

Woodhouse embraces and values equity, inclusion and diversity, along with a strong commitment to Safety.

If you are looking for the next step in your career and want to work for a company where you are genuinely appreciated and supported apply now!

Please note only those candidates successfully shortlisted will be contacted.

No recruitment agency applications please.