Store Manager

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Our Demo Stores exist to strength owner experience, education and cultivate a Dyson owner community. They provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repair and service of machines, along with education for owners to achieve the best possible outcome each time they use a Dyson machine.

Based in our Moore Park Demo Store, our Store Manager will build, train and lead a team of service-oriented, passionate and ambitious Dyson Experts to deliver outstanding owner experiences – fascinating customers through presentation and demonstration of our machines while also delivering world-class service and support for our current owners.

Behind the scenes, the Store Manager will oversee operations including inventory and visual merchandising.

Main responsibilities include but not limited to:-

• Lead, inspire and challenge a team to deliver an optimal owner experience – focusing on strengthening experience, education and cultivating a community of Dyson owners
• Continually review results, establish clear measures, share insights and revise as needed to drive Community Hub performance
• Lead by example and support your team to deliver an environment that heroes our machines, delivering best in class demonstrations and experiences
• Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture
• Taking personal responsibility for achieving individual and store-based KPIs, including daily, weekly and monthly sales, customer service and store profitability targets
• Launch new products and services
• Continuously build product knowledge and keep updated of any product developments, while supporting the store team to do the same
• Embossing
• Gift Wrapping

To be successful in this role, you will have proven experience leading, motivating and developing a team in a premium retail environment and solid understanding of in-store operations and the day-to-day requirements of running a store. You will need to work flexibly to the business needs and have a passion for developing individuals.

Previous skills & experience:-

• Proven experience of store leadership
• Proven ability communicating with, challenging and influencing senior stakeholders
• Work in a collaborative style with a passion to deliver a 5-star customer experience while driving commercial results
• Track record for creating innovative solutions that solve problems and/or challenge convention
• Excellent communication skills
• Strong influencing skills / building relationships

Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.

#LI-VG1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.